P2P & Service Charge Team Leader
ID loc de muncă
Linia de service
Corporate Segment
Tipul postului
Zone de interes
Warsaw - Mazowieckie - Poland

Tasks & Responsibilities

Position related:

  • Leading the P2P & Service Charge team of 10-15 process experts & accountants

  • Monitoring accuracy of team’s work by following existing procedures and guidelines (ownership of delivery)

  • Ensuring operations in line within SLA (ownership of delivery)

  • Building and keeping business relationship with stakeholders on the highest level

  • Controlling cooperation with external and internal service providers

  • Participate in MSR reporting (SLA, KPI, Volumetrics, Productivity)

  • Resolving escalations received from the business as first contact point

  • Delivering dedicated operational activities

  • Perform Payments review/approvals/upload to banks

  • Identifying gaps/inefficiencies in the processes and proposing solutions, Assesses and mitigates operational risks

  • Using Lean / Six Sigma Methodologies to ensure Data-Driven Operations

  • Knowledge management - ensuring that all the processes are documented and teams are cross trained.

  • Governance of backup structure within a team

  • Supports management in terms of audit, reporting, client presentations and any other ad hoc requests.

  • Handling recruitment process and HR cases in cooperation with People Department

  • Supporting team members’ development and monitoring the progress of annual goals achieving

  • Governance of team and 1-2-1 meetings

  • Managing the team’s performance, annual evaluation and sharing feedback

  • Maintenance of ad hoc tasks, given by superior/manager/director


  • Fulfilling RISE values of this company

  • Supporting other employees of this company, by sharing knowledge and experience

  • Acting as professional and creating positive image internally and externally of this company

  • Fulfilling internal requirements, including work regulations, remuneration policy and other policies in force in this company

  • Understanding the target and vision of the company

  • Fulfilling all above activities in professional manner, in line with internal regulations and excellent self-culture

Required Skills

  • Strong leadership skills. Experience with accounting team leadership (AP /AR/GL) for at least 1-2 years.

  • Degree in Accounting, Finance or Economics (or other professional accounting qualification).

  • Fluency in English is a must

  • Communicative German language - nice to have

  • Ability to lead the team consisting of individuals with various seniority levels.

  • MS Excel at advanced level is a must.

  • Excellent communication and presentation skills.

  • Problem solving skills and eye for details.

  • A committed team player who is keen to develop her/his career and team with a passion for delivering a high level of customer service to both internal and external customers.

  • US GAAP/IFRS general knowledge would be an asset.

  • Experience in Service Now or any other ticketing system would be an asset.

  • ERP system - Yardi Voyager or similar knowledge would be an asset.