Technical Training Manager - Procurement Platform
ID do trabalho
44403
Publicado
28-Dez-2021
Linha de serviço
Corporate Segment
Tipo de função
Período integral
Localização(ões)
Atlanta - Georgia - United States of America, Austin - Texas - United States of America, Baltimore - Maryland - United States of America, Birmingham - Alabama - United States of America, Boston - Massachusetts - United States of America, Buffalo - New York - United States of America, Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - United States of America, Dallas - Texas - United States of America, Des Moines - Iowa - United States of America, Detroit - Michigan - United States of America, Fayetteville - Arkansas - United States of America, Indianapolis - Indiana - United States of America, Jacksonville - Florida - United States of America, Kansas City - Missouri - United States of America, Miami - Florida - United States of America, Minneapolis - Minnesota - United States of America, Nashville - Tennessee - United States of America, New York City - New York - United States of America, Oklahoma City - Oklahoma - United States of America, Phoenix - Arizona - United States of America, Raleigh - North Carolina - United States of America, Saint Louis - Missouri - United States of America, San Antonio - Texas - United States of America

The Team

The Procurement Technology & Operations team supports CBRE’s organization globally. The team focuses on providing the foundations and engine of a world class procurement organization for Real Estate and Property professionals to work effectively with clients leveraging best-in-class processes and tools to deliver meaningful outcomes.

The Manager, Technical Trainer is responsible for implementing and supporting training activities for CBRE’s Enterprise Procure-to-Pay platform. This position requires someone who can work independently, is a self-starter, and able to respond in a matrixed, fast-paced environment. The ideal individual must have the ability to multi-task while maintaining full attention to details and priorities and excel at working with high level business stakeholders to understand their strategies and match them with the right solutions.

The Manager, Technical Trainer will manage the training strategy and provide ongoing support to CBRE’s Procure-to-Pay platform. They will coordinate training needs with regional stakeholders, project workstream leads, Client accounts, and other CBRE functions to ensure that all training needs and expectations are being provided. Excellent time management skills with advanced Microsoft Office skills are required to build effective job aids, training decks, and quick tip sheets within Word and PowerPoint. Superior customer service experience is needed to interact with customers while maintaining a positive attitude at all times.

Key Responsibilities

General

·       Manage training strategy for CBRE’s Procure-to-Pay Platform globally, with a focus on the Americas

·       Understands Supply Chain, Finance (including Accounts Payable) and Field Operations community needs by maintaining a close relationship with stakeholders to comprehend and communicate their needs and participate in validation of the solutions

·       Stays current with industry trends and recommends relevant technologies, partnering with key stakeholders to influence the change and develop implementation plan

Ongoing Support

·       Develop detailed knowledge and understanding of the business process

·       Develop presentation documents and PowerPoints

·       Create and deliver training programs, Quick Reference Guides, and Web-Based training

·       Conduct live classroom and virtual classes on CBRE’s Procure to Pay process

·       Maintain job aids and tip sheets, ensure they are up to date and accurate

·       Proactively contribute to the ongoing development of training resources and collateral

·       Assist in gathering updates and training opportunities for technology newsletter

·       Assist in maintaining the Procure-to-Pay Intranet pages

·       Interface and coordinate with business lines and cross-functional workstreams to define business needs and prioritize accordingly

·       Coordinate internal and external communications

·       Track training initiatives and execute weekly/monthly reports and dashboards

·       Perform internal user satisfaction reporting/monitoring including internal surveys, creating action plans

·       Identify and implement process improvements

·       Test, build, and roll-out new functionality

·       Provide additional support to the project team as requested


Required Knowledge and Skills:

·       5 years’ experience creating, implementing or teaching within the procure-to-pay space

·       Strong knowledge of Procure-to-Pay process highly desired 

·       Excellent written communication skills, including ability to write training guides and training scripts

·       Ability to work productively and influence change within a large, complex organization with a myriad of legacy purchasing practices

·       Understanding of procurement, accounting, and finance processes

·       Comprehensive understanding of external factors that impact the business

·       Proven ability to lead and execute business decisions across an organization

·       High attention to detail, and accuracy, within a high-volume work environment

·       Enthusiasm and drive to succeed

·       Excellent written, verbal, and presentation skills

·       Passion to provide great service to internal customers


NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.