Systems Analyst
ID do trabalho
Linha de serviço
Advisory Segment
Tipo de função
Período integral
Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland


CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Southampton.

Job Title:

Systems Analyst – Property Management



Role Purpose

Manage and develop the systems to support and advance CBRE property management operations. Working within the PM UK Platform Solutions you will be joining a team with a diverse set of technical, operational, and business management skills and a wealth of experience within the Property Management sector. The team maintains a reputation for excellence and consistent delivery within CBRE and in the wider industry.

The Systems Analyst will primarily provide support, guidance, and subject matter expertise to the business on CBRE property management systems, workflow & reporting applications used to deliver Property Management, Accounting and Facilities Management operations.

The team oversees all key IT controls for the PM-UK business liaising with the CBRE Global Digital & Technology team to ensure a compliant, streamlined and controlled digital platform is provided to deliver services to our clients. The role will require the individual to work on our internally managed Service Desk platform and work with the Software Development & Service Desk Team to provide end user support across our UK operations.

Key Responsibilities

    Provide 1st and 2nd level support for property management systems, workflow and reporting applications using CBRE’s enterprise service desk platform – Service Now

    Support system upgrades, new functionality implementation and integrity testing projects

    User data management solutions to harmonise and resolve data driven requests across the platform

    Develop strong relationship with PM teams, D&T and third-party suppliers, liaising on system development and issue resolution

    Support CBRE’s Robotic Process Automation programme.

    Ensure audit controls are adhered to, working with Audit Assurance and D&T teams to ensure appropriate network and application access for Asset Services and third parties

    Provide project management support for internal team and client led projects

Person Specification/Requirements

    Previous commercial experience in an end user environment

    Thorough understanding and expertise in property management software or related business systems

    Understanding of basic accounting principles as advantage

    Excellent interpersonal skills with the ability to communicate with people of all levels of seniority

    Experience with reporting, workflow and accounting software an advantage

    Keen to develop digital and software skills.

    Previous Service Desk / systems / finance experience an advantage

    Excellent written and verbal communication skills


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.