Guest Services Executive
ID do trabalho
Linha de serviço
GWS Segment
Tipo de função
Período integral
London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in London. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

Job summary

The Workplace Experience Coordinator is at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.

Host uses people-led services to connect colleagues to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator.

As part of the ‘front-of-house’ team, the Workplace Experience Coordinator acts as the first point of engagement with colleagues and visitors alike, creating a warm, supportive atmosphere that enhances the workplace experience.

This role is located on Buckingham Palace Road in the Victoria area on London and right across from London Victoria train station. The office is spread across 135,000 square feet over 4 floors and houses 1,300 American Express colleagues.

Duties & responsibilities

Displays a warm, friendly, professional greeting to all colleagues and visitors. Proactively engages and introduces themselves throughout the workplace.

Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues.

Maintains all location and service information, including neighbourhood guides and colleague communications.

Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory.

Responds to all colleague requests and complaints promptly in a friendly and professional manner. Maintains accurate records of service requests and status.

Provides coordination and support for delivery of Colleague Workplace Services. Services include, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support.

Responsible for always maintaining awareness of the colleague workspace. When applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.

Curate and administer of the Host platform and client materials customized to meet to the full Host experience.  Ensure client and company materials comply with client and company brand guidelines.

Performs other duties as assigned.


HS Diploma or GED required.

A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanour.  Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.

Application Process:

Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.