Contract Support - 12 months fixed term
ID do trabalho
25844
Publicado
22-Jul-2021
Linha de serviço
GWS Segment
Tipo de função
Período integral
Localização(ões)
Rugby - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Rugby, Warwickshire. This is a 12 month fixed term opportunity to cover maternity leave.  The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES • Providing support to the client and answer calls and emails in a professional and timely manner • Determine the nature, priority of faults based on information provided by the client • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders • Managing the supply chain and drive them to attend within required SLA’s • Driving the engineering team to attend to all callouts within required SLA’s • Raise and assign work orders to relevant resources • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations • Promote and maintain CBRE culture throughout teams • Monitoring calls received from the customer through to call completion and updating records • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. • Ensure QHSE documentation is maintained and readily available using company systems • Manage system as a key user on site including PPM records, reactives and reporting • Promote and maintain company culture throughout the team • Maintain people records such as new starters, leavers, general staff changes, contact details, etc • Effective communication with all levels of internal teams and external customers • Familiar with daily operations and the specific scope of the contract • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Experience • Experience of a similar customer facing role in a medium-sized business. • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Education • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. • Education to A-Level/HNC standard would be beneficial
CBRE GWS
A CBRE Global Workplace Solutions (GWS) trabalha com clientes para tornar o setor imobiliário um contribuinte significativo para a produtividade e o desempenho organizacional. Nosso modelo de gestão de contas está no centro da nossa abordagem centrada no cliente para oferecer soluções imobiliárias integradas. Cada cliente é atribuído a um líder dedicado e é apoiado por recursos regionais e globais, aproveitando a plataforma mais robusta do setor. A CBRE GWS oferece resultados superiores consistentes e mensuráveis para nossos clientes em todas as etapas do ciclo de vida e em todos os setores e regiões.