Sr Software Engineer - Client Facing
Numer oferty
Linia biznesu
Advisory Segment
Typ stanowiska
Pełny etat
Obszary zainteresowań
Rozwój, Cyfryzacja i Technologia / Technologia informacyjna
Albany - New York - United States of America, Auburn - New York - United States of America, Buffalo - New York - United States of America

Under broad direction and supervision, develops, maintains, and enhances client systems as well as designs and develops new features.


Completes detailed architecture, detailed design, development, test, and deployment of applications to fulfil the needs of client; may also assist senior leaders in these areas.
  • Responsible for end-to-end client solution & successful solution delivery.
  • At any given time, you may be engaged in a single project with 1 client or multiple projects across multiple clients.

Lead sprint planning process, which includes designing, planning, and managing technical tasks.

Provide guidance, assign tasks to other members of the team, lead & conduct QA / code reviews for work of other technical team members allocated to your project.

Attend client meetings (onsite or remote) to communicate design, technical solutions, risks, and issues. Participate in client presentations when appropriate.

Ability to recommend solutions through reviewing computer system capabilities, workflow & scheduling limitations, and identify system deficiencies.

Apply structured methodology for testing and validation activities.

Extract and store re-usable code during closeout phase using source control tools.

Understand technical and functional design requirements; maintain existing documentation based on changes.

Monitor effort (your own and of technical project team) throughout engagement and communicate regularly with Project Manager to ensure time / effort match plan and communicate anticipated deviations immediately.

Collaborate with Support Administrators to resolve technical support challenges experienced by the customers.

Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

Work in collaboration with clients to collect, update and maintain system information.

Review and identify risk throughout project and communicate that risk to Project Manager. Escalate and collaborate with internal department leadership to address difficult unresolved technical issues. Assist with mitigation if applicable.

Take ownership of assigned / escalated support requests, providing technical solutions, troubleshooting, guidance to ensure resolution is obtained.

With support, acquire and maintain relevant certifications, trainings, skill development relevant to primary service focus and maintain knowledge of current or emerging technologies within primary field or service area.

Provide mentorship & project feedback to all team members.

Other duties and responsibilities that may be assigned to meet business needs could include supporting our sales team in securing new projects through technical project estimation, client demos, client training, and other technical-related subject matter-expertise areas in which your knowledge can be used to assist a client.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, code review, and/or training to coworkers. May supervise assignments of lower-level employees.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future


Bachelor's degree (BA/BS) in a related field such as information systems, mathematics, or computer science or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically has 3-5 years of relevant work experience. Consideration given to equivalent combination of education and experience.




Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


Required: REACT, REDUX, JavaScript, PowerShell, Azure, SPFx (SharePoint Web Parts Framework), .NET (preferred C#), HTML5, and CSS3

Preferred: relational database (SQL) physical and logical database design, application lifecycle (SDLC), source control (Azure DevOps, Git), Azure Native App dev/deployment (ARM templates, pipelines, etc.), agile framework, and data analysis

Ability to investigate and analyze information and to draw conclusions

Ability to implement, test, and troubleshoot system software

Knowledge of process flow charts and programming logic diagrams

Knowledge of computer security procedures and protocol

Ability to communicate technical guidance and instruction to users on the use of applications and systems

Ability to write technical instructions in the use of programs and/or program modifications

Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to end-users

Ability to learn and support new hardware, software, and operating systems.


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause moderate impact to department or damage to a client engagement.

UWAGA: dodatkowym wymogiem dla tej roli jest przestrzeganie zasad bezpieczeństwa i higieny w związku z COVID-19, w tym posiadania dowodu szczepienia przeciw COVID-19 i/lub ścisłych testów.