Meeting and Events Manager
Vacature-ID
44998
Geplaatst
28-Dec-2021
Servicelijn
GWS Segment
Soort baan
Full-time
Interessegebieden
Klantenservice
Locaties
Menlo Park - California - United States of America

Hi, we’re Host! 

We believe your Workplace should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the Campus, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. 

 

With Host, you will join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been. 

 

JOB SUMMARY  

The Meetings & Events Manager oversees daily department operations, ensuring high-quality, customer service-focused outcomes that align with the goals of clients and other stakeholders. The Manager will focus on building industry-leading event programming that aligns with the goals of clients and other stakeholders. In this role you will lead a team of meeting and event specialists, ensuring planning, space preparation, service delivery, and post-event wrap-up activities are delivered with care and quality.  This Meetings & Events Manager is responsible for management of the team delivering events for our client at our Menlo Park location

 

In addition to making recommendations on budgets and cost management, this individual also will coordinate with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes. The Meetings & Events Manager will work with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.  

 

This role is based in one of our client’s offices in the Silicon Valley and will require travel between multiple offices. 

 

 

DUTIES & RESPONSIBILITIES 

 

Manage a team in one or more offices. Provide direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions.  

 

Establish work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills. 

 

Troubleshoot and resolves complex client inquires and complaints that are escalated.  

 

Follow-up with clients timely to ensure satisfaction.  

 

Ensure consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.   

 

Accountable for KPIs; reports out on a recurring basis. 

Track and review Event program metrics, highlighting trends and determining areas for improvement.

Ensure team responds to event requests through the Internal Events Tool within the required SLA in compliance with department standards.

 

Support Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed. 

 

Serve as primary contact with client for meetings & events forecasts and strategies.  

 

Motivate and coach staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.   

 

Review staff workload and makes proactive decisions to meet the department business demands. 

 

Ensure smooth operations by implementing procedures to drive employee efficiency; tracks related performance data and solutions for identified gaps.   

 

Monitor the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors.   

 

Perform other duties as assigned. 


QUALIFICATIONS

Bachelor's degree (BA/BS) in a related field of work or equivalent work experience and a minimum of   4+ years working in the meetings industry in areas such as a planner, travel manager, hotel sales or similar preferred; or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).

Has at least 4+ years of formal supervisory experience.

Experience working in or with a multi-unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.

Understands the sales process, meeting dynamics, support services, vendors, and industry at large.

Certified Meeting Professional (CMP) preferred.

Ability to comprehend, analyze, and interpret the most complex business documents.

Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.

Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences. Strong problem-solving skills. Highly adaptable and flexible.

Ability to work flexible work schedules based on business need.

Ability to lead and motivate others and to perform associated paperwork. 

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 35 lbs. and occasionally lift/move up to 50 lbs.

SCOPE OF RESPONSIBILITY 

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete at a satisfactory level all required and assigned HSE training.

2. Follow all activity policies and procedures, including all HSE related requirements at all times.

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:

While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.

2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.

3. Support stop work authority when it is exercised in good faith.

4. Communicate any / all potential workplace hazards and workplace procedures.



OPMERKING: Een aanvullende vereiste voor deze rol is het vermogen om te voldoen aan de gezondheids- en veiligheidsprotocollen van COVID-19, inclusief COVID-19-vaccinatiebewijs en/of strenge tests.