Workplace Exp Manager, Raffles
GWS Segment
Soort baan
Facilitair Management
Singapore - Singapore
Job Summary

This role is responsible for the overall management, implementation, and performance management of the Workplace Experience and Hospitality Services program for the clients. Oversees operating policies and procedures ensuring those are aligned with the Client’s business needs, goals, and objectives. Works closely with the Facilities Management Team in developing and overseeing the program's implementation aligned with the business's vision and mission.

Main Duties and Responsibilities
  • Supervises personnel assigned to workplace experience services, including establishing work schedules, assigning tasks, and cross-training staff to perform multiple duties as a backup.
  • Delivers great experience at the highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight, and removing obstacles.
  • Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer-centric manner, in accordance with Good Industry Practice
  • Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, and surrounding amenities as appropriate in relation to the scope of their role.
  • Assess that the visitor space is functional, with proper office equipment, phone, and furniture, and where not, escalate appropriately.
  • Logistical support in relation to Event Management and Public Relations Activities; Able to manage and oversee in-house events according to Client’s requirements.
  • Monitors and responds to event activities such as gathering event supplies, equipment needs, food and beverage services, facility security, etc.
  • Maintain relationship with vendors that provides services and goods; assist in third-party service provider onboarding process including new employee orientation, etc.
  • Other duties may be assigned.

Qualifications & Skill Requirement
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • Minimum 5 years related (e.g., Event, Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred with supervisory experience in the Financial Institution industry.
  • Experience working within a demanding fast fast-paced environment involving high levels of customer care.
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc
  • Require basic financial knowledge – source for ad hoc purchases, raising PO, and submitting invoices in the e-invoice system.