Facilities Manager
GWS Segment
Soort baan
Facilitair Management
The Hague '- Zuid-Holland - Netherlands
For our new location at Goldman Sachs in the Hague we are looking for an experienced Facilities Manager.

Role Summary:

  • Develop and maintain positive relationships with the client becoming trusted advisor
  • Prepare monthly status reports covering operational activities and related costs; spend versus budget, service levels, key performance indicators, open work orders and customer satisfaction issues. Hold monthly performance review meetings with client per contract.
  • Analysis of cost performance data and maintenance practices in order to reduce maintenance expenses and improve overall service levels.
  • Hold regular documented operational review meetings with team/vendors to ensure activities carried out at property level are in line with overall safety, operational and financial goals.
  • Work with team/vendors to conduct regular contractor reviews covering, Health & Safety, work quality, costs performance metrics and customer satisfaction issues.
  • Oversee local sites based in Amsterdam and conduct visits to any other sites when required.
  • Support CBRE and client audits.
  • Producing monthly evidence/data to support Operations Lead monthly review with client.
  • Effectively engage all associated client key stake holders that are associated with required performance, product quality, environmental, stock reconciliation, distribution, etc.
  • Ensure all client and CBRE policies and procedures are being followed. 
  • Supports Regional/Global procurement initiatives/deliverables working with Regional Procurement Manager.
  • Establishes and reviews Property Management site procedure playbooks to ensure consistent performance delivery.
  • Supports account management team to monitor and modify the services deliverables in accordance to the change of client’s business needs.
  • Consistently encourages and introduces innovation to ensure optimal service delivery through the latest on the market products and services.  
  • Maintains close working relations with Engineering and Project Management to ensure any works/projects are delivered seamlessly.
  • Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE account team.

Success Measures: 

Achievement will be measured by specific targets/KPIs/metrics. These will include but are not limited to:

  • Create and implement systems to establish high standards and monitor performance.
  • Seek opportunities to improve services and deliver more cost effective ways of working.
  • Manage implementation of agreed initiatives to ensure that the required goal is delivered to specification, timescale and budget. 
  • Ensure quality, statutory and legislative compliance and consistency of service via delivery work streams, in accordance with client expectations.  
  • Continually seek to improve client satisfaction - as demonstrated through the approved key performance indicators - or maintain current performance levels in a changing business environment.
  • Ensure contractor/3rd party management meets CBRE requirements
  • Report writing ability, adhering to both CBRE and client requirements.
  • Delivery against the client account business plan and strategic agenda
  • Delivery against allocated SLA’s


The skills and experience required for this role include:

  • 5+ years’ operational experience with emphasis on integrated real estate
  • Good knowledge and understanding of internal building systems and day to day operations.
  • Demonstrable experience in driving quality and high standards.
  • Demonstrable experience in dealing with suppliers/contractors/building managers.
  • Good understanding of SLAs, KPIs (and associated measurements), with strong vendor contract management skills.
  • Displays natural capability for strong communication
  • Ensures that the team understands the purpose and importance of their work.
  • Embeds a culture of service excellence within their working environment.
  • Able to align and drive the company’s core values to help achieve targets.
  • Able to manage both ‘business as usual’ activities and initiatives that drive effective operational performance across the building. 
  • Multi-tasking skills will be a key attribute for the role.
  • Able to work in a time-critical environment and react quickly to changing needs and priorities.
  • Excellent interpersonal, communication and negotiation skills.
  • Must be fluent in both Dutch and English with strong spoken and written communication skills.
  • A logical, objective and open-minded thinker.
  • Self-motivated with the ability to drive delivery and results- able to work both individually and part of a team
  • Resilient, tenacious and optimistic; able to maintain motivation in a challenging and changing environment.
  • Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)/general computer literacy.
  • Proven customer relationship management pedigree, able to engage senior stakeholders both internally and customer team
  • Ability to manage, oversee and report on budgets and finance control processes on account.
  • Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team
  • Manages client’s business changes that impact service delivery
  • Manage all health and safety on site and ensure that CBRE remain compliant in line with the statutory local regulations. 
  • Substantial experience in a similar role within a blue-chip HQ environment
  • Able to demonstrate a track record of moves, adds & changes management.
  • Managed small teams of service professionals.
  • Worked within an Integrated FM environment.
  • Have a strong customer service ethic.
  • Worked with space management and occupancy management databases and enterprise software solutions.
  • Have a working knowledge of H&S (NEBOSH/IOSH)
  • Have a detailed knowledge of building workplace standards and relevant legislation