Account Director
GWS Segment
Jobb type
Ingeniørvitenskap / Vedlikehold, Eiendomsforvaltning
Kingston upon Hull - England - United Kingdom of Great Britain and Northern Ireland, Leeds - England - United Kingdom of Great Britain and Northern Ireland

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.


When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills.

Job Title: Account Director

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Director to join a flagship account based in Leeds or Hull areas.

Purpose Of The Job

Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

Key Responsibilities

1.      Provide leadership, and that contractual commitments are met and exceeded.

2.    Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.

3.     Ensuring business policies and processes are effectively communicated, and implemented within the contract.

4.      Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review.

5.     Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.

6.     Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.

7.  Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

8.      Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

9.      Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. 

11.   Promoting and maintaining the RISE Values of CBRE

  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
  • Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
  • Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts
  • Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.


  • Accountability to the CBRE functional heads, as appropriate.
  • Accountable day-to-day to the relevant client contacts.
  • Line management responsibility for a contract team and indirectly for relevant sub-contractors.
  • Financial responsibility for the delivery of Plan commitments for the contract.

Person Specification


·       Incumbents must be able to demonstrate a career showing continuous personal development.


·       Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.  TFM experience would also be considered for this role.

·       Delivery of wider facilities management services (desirable)

·       The development and review of teams, appraisal, and the application of effective people management practice (desirable)


Excellent verbal and written communication skills.


  • Excellent motivational and influencing skills, with high levels of personal integrity
  • Has vision, and able to communicate this effectively. A role model for customer service excellence.
  • Analytical
  • Creative
  • Able to contribute effectively across all business activities.
  • Politically astute.
  • Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
  • Organised, able to prioritise and deliver within high pressure, business critical environments.