Workplace Experience Supervisor - Houston, TX
직무 ID
267322
게시됨
02-4월-2026
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Houston - Texas - United States of America, South Houston - Texas - United States of America

About the Role
We’re seeking a dynamic, hospitality‑driven leader to elevate our Guest Relations function and serve as the ambassador of the guest experience. This role is designed for someone with a luxury hotel or premium service background who naturally anticipates needs, sets high service standards, and leads a team with confidence and care.
You will oversee a reception team of five, ensuring smooth operations, consistent service excellence, and a culture rooted in hospitality.

What You’ll Do

  • Serve as the primary ambassador of guest relations, delivering warm, professional, and memorable experiences.
  • Lead, coach, and manage a reception team, fostering performance, accountability, and growth.
  • Develop and implement elevated service standards modeled after luxury hospitality best practices.
  • Establish clear team expectations, conduct regular check-ins, and provide ongoing training and mentorship.
  • Partner with leadership and operational teams to continuously enhance the guest journey.
  • Oversee daily reception operations, ensuring efficiency, consistency, and impeccable attention to detail.
  • Address escalations with grace and proactively identify opportunities to refine processes.
  • Manage VIP guest experiences and support high-profile events, ensuring seamless execution

Who You Are

  • A seasoned hospitality professional — ideally with experience as a Front Office Manager, Guest Relations Manager, or similar leadership role in a luxury hotel.
  • A confident people leader who builds strong, motivated teams and leads by example.
  • Exceptionally detail‑oriented, organized, and committed to flawless execution.
  • Skilled in communication, emotional intelligence, and anticipating guest needs.
  • Passionate about elevating service standards and cultivating a refined, guest‑centric culture.

What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • 5+ years of experience in hospitality, guest relations, or luxury service environments.
  • Proven experience managing and developing teams.
  • Strong problem‑solving skills and a proactive, guest‑first mindset.
  • A polished, professional presence with strong interpersonal skills.
  • Ability to manage fast‑paced front-of-house operations with poise and precision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE related requirements at all times.
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  3. Support stop work authority when it is exercised in good faith.
  4. Communicate any / all potential workplace hazards and workplace procedures.

Host
Host는 세계 최대의 상업용 부동산 조직인 CBRE의 서비스 라인입니다. 당사의 사명은 사람 중심의 기술 기반 서비스를 통해 개인의 웰빙과 생산성, 조직 효율성을 높이는 것입니다. 간단히 말해, 당사의 목표는 사람들이 더 스마트하고 즐겁게 일하도록 돕는 것입니다.

당사가 제공하는 경험 서비스는 직원들이 기술, 편의 시설 및 가장 중요한 커뮤니티를 통해 자신의 환경에 연결할 수 있도록 합니다. Host의 확장 가능한 제품군에는 유능한 CBRE ‘호스트’가 제공하는 컨시어지 급의 서비스와 세계 정상급 고객 서비스 교육 및 인증, 그리고 강력한 엔터프라이즈급 기술 플랫폼이 포함됩니다.

특정 고객의 요구에 맞춰 조정할 수 있는 이 플랫폼은 사용자가 일터를 탐색하고, 동료와의 회의를 예약하고, 업무 공간을 예약하고, 식음료 서비스를 이용하고, 건물 및 컨시어지 서비스에 액세스할 수 있는 강력한 모바일 경험을 제공합니다.

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