Receptionist, Central
직무 ID
110148
게시됨
17-3월-2023
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Singapore - Singapore
Main Duties & Responsibilities
- Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.
- Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).
- Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer centric manner, in accordance with Good Industry Practice.
- Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, surrounding amenities as appropriate in relation to the scope of their role.
- Assess that the visitor space is functional, with proper office equipment, phone, furniture, and where not, escalate appropriately.
- Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.
- Reception and Visitor Management activities include:
- Professional Telephone Answering
- Offer high quality front office client services including concierge
- Creating rapport with guests, clients & customers. Anticipating their needs and providing outstanding services
- Assisting visitors in a professional manner
- Managing Visitor volumes / Visitor Security / Registration / Appointment Management/ Call Management / Tracking Mechanism
- Board Visits / VVIP movements
- Logistical support in relation to Event Management & Public Relations activities.
- Meet and greet clients and visitors at the reception.
- Interact with clients and visitors to resolve their queries on workplace issues.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment
- Experience of working within a demanding fast paced environment involving high levels of customer care
- Experience of working within a team and desiring to provide a "best class" service
- Strong customer service skills
- Professional telephone manners together with excellent verbal and written communication skills
- Proficiency in MS applications
