IT Data Center Technician- Night Shift
직무 ID
102505
게시됨
07-2월-2023
서비스 라인
GWS Segment
역할 유형
풀타임
위치
Markham - Ontario - Canada
JOB SUMMARY

This role provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include: conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall general maintenance & housekeeping of the DCS IT services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal. Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures.
Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards.
Carry out daily housekeeping checks of the data halls, and record findings.
• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.
• Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices.
• Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken -- completing safe working practices at all times.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School Diploma/GED required, Associates Degree preferred. 2-4 years of experience in computer science, Management Information Systems, business management or a related field.
Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience of using Remedy, DCIM tools and BMS systems.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge. A good understanding of fault diagnostic techniques including the use of handheld test equipment.
Ability to lift up to 50 lbs.
An understanding of the Data Center environment, and the working restrictions applicable to such environments.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE GWS
CBRE Global Workplace Solutions(GWS)는 고객과 협력하여 부동산이 조직의 생산성과 성과에 의미 있게 기여할 수 있게 합니다. 당사의 계정 관리 모델은 통합된 부동산 솔루션을 제공하는 고객 중심 접근 방식의 핵심입니다. 고객사마다 전담 리더가 배정되며, 업계에서 가장 강력한 플랫폼을 활용하여 지역 및 글로벌 리소스의 지원을 받습니다. CBRE GWS는 전 산업과 지역에 걸쳐 수명 주기의 전 단계에서 고객에게 일관되고 측정 가능한 탁월한 결과를 제공합니다.