APAC Head of Technical Excellence
직무 ID
21010
게시됨
11-06-2021
위치
Singapore - '- - Singapore

COMPANY OVERVIEW

A US Fortune 500 company, CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.

THE ROLE SUMMARY

The Executive Director for Technical Excellence provides strategic leadership for Technical aspects of the Operational Excellence service line of business across Asia Pacific achieving the set objectives for Operational Excellence, business growth, financial performance and client satisfaction.

The role will be directly accountable for designing and developing strategic plans in support of the Enterprise Target Operating Model across APAC, supporting business expansion.

Responsible for supporting the FM Divisional Lead service line business plan and budget in accordance with the global strategic objectives for Technical Excellence.  Build a team of strong technical O&M service line leaders and site managers who can execute strategy and operations within the divisions.

Supporting the profitable growth of the Enterprise Account FM Division service line through participation and leadership in the following areas:

  • Identification and execution of global GWS programs
  • New business pursuit support and solutioning
  • Contract renewals and service expansions
  • Transition Support
  • Conflict resolution within Accounts
  • Efficient and cost effective technical service delivery and operating models. 

REQUIRED LEADERSHIP SKILLS

Value Oriented

·       Ability to lead and work with our RISE values.

Strategic Agility

·       Demonstrates broad knowledge and perspective by creating competitive breakthrough strategies and plans.

Decision Quality

·       Makes excellent commercial decisions based upon wisdom, experience judgement and critical analysis. Regularly sought out by others for advice and solutions.

Conflict Management

·       Steps up to conflicts, seeing them as opportunities.

Motivating & Empowering Others

·       Maintains and communicates a positive, yet realistic outlook, in spite of organizational challenges, in order to sustain morale throughout all levels of the organisation.

Managerial Courage

·       Able to face the truth and express it, imposes rigorous standards and shows confidence when making complex decisions in ambiguous circumstances.

Business Acumen

·       Ability to comprehend, analyse, and interpret the most complex business documents;

·       Responds effectively to the most sensitive issues and solves advanced problems dealing with a variety of options in complex situations.

Effective Communication

·       Interacts easily yet with authority with individuals at all levels;

·       Ability to write reports, manuals, speeches and articles incorporating a distinctive style;

·       Makes effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups;

·       Motivates and negotiates effectively with key employees, top management, and client groups to achieve desired outcome;

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Strategy & Operational Excellence

  • Provide strategic and tactical oversight to the Global Operations Support Services initiatives within the division aligned with customer Dark Green strategies of clear customer outcomes resulting in strong customer satisfaction;
  • Develop, implement and monitor short and long term business plans and budgets for the region ensuring that key metrics are defined and achieved including financial growth, customer satisfaction and operational/service excellence goals;
  • Leverage the Global OSS and functional support areas and subject matter experts, including Engineering, Critical Environments, Health & Safety, Strategic Sourcing, Lean Six Sigma and Energy Services to drive FM best practices and processes within the accounts.  Continuously improve the quality/cost/performance of FM service delivery within the region;
  • Responsible for addressing, resolving and sponsoring critical Enterprise Account and client relationship issues;
  • Supports regional leadership and account teams to monitor and modify the FM service deliverables in accordance with changes in client’s business needs;
  • Monitors account performance in geographic area against client contract KPIs or SLAs.  Take corrective action with regional, local and account leadership when results fall below established targets;
  • Participate in customer meetings as required working with account management; support Quarterly and Monthly Business reporting requirements;
  • Responsible to ensure all new transitions are designed in accordance with standard operating models and protocols. Ensure all new accounts are “Day 1 Ready” in collaboration with all necessary transition and Account Leadership teams; continue to assess and provide corrective support post hand-over;
  • Manage and optimize all leveraged resources across accounts and mechanisms including liaison with the LA business organisation in relation to Mobile Team support and operations;
  • Other requirements as they may be assigned.

Business Growth & Continuous Improvement

  • Supports new FM business initiatives for the region in conjunction with local, regional and global business development groups as appropriate, including due diligence and presentations;
  • Support M&A activities, where appropriate;
  • Escalate FM opportunities within the accounts and the region to appropriate GWS leadership;
  • Ensure FM contract renewal success continues in accordance with global FM and GWS goals.

Financial Management

  • Responsible for the Technical Excellence service line financial performance and developing & implementing the business plan;
  • Consults with regional account teams, operations and finance as required to develop account-level business plans and annual budgets;
  • Reviews staffing and pricing models to ensure that GWS EA contract compliance is achieved at optimum cost and target profitability;

Resource Management

·       In collaboration with People hire high potential career talent, nourish talent through management training and education, develop succession plans for key positions to foster next generation leaders;

·       Build a team of strong FM service line leaders in the accounts within the region.  Accountable for team;

  • Leads and owns technical excellence staffing levels, staff performance, succession planning, training and recruitment to ensure that CBRE attracts and retains the best local talent in the geographic area;
  • Ensure client account objectives are driven through the account management model and that talent is grown in the business. Collaborates with People and Finance teams regionally and locally;
  • Supports the Talent Acquisition team in managing the talent pool to ensure growth of the business and client satisfaction is sustainable. Responsible for coordination with line management on development plans;
  • Set management priorities and performance expectations for EA accounts in line with direct line manager/account directors.


QUALIFICATIONS: 

  • A proven leader of people and business who motivates teams to effectively deliver operational and strategic targets;
  • Experience of setting up, operating and optimising a technical service delivery organization, preferably in APAC;
  • Enthusiastic and confident professional with excellent strategy, people, business development, organizational and leadership skills;
  • Evidence of successfully leading from the front and improving multi-functional teams in a highly commercial and competitive environment;
  • Highly customer focused, with exceptional Customer Relationship Management experience;
  • Minimum 10 years within FM covering business development, account management and operations experience in developing and delivering complex property/ facilities management outsourced solutions to multi-national corporate clients;
  • Combination of a Bachelor’s Degree in Engineering, Business, Real Estate and/or operational experience in Facilities Management.  Master’s degree also desirable;
  • Willingness to travel as required within Asia Pacific.

CBRE GWS
CBRE Global Workplace Solutions(GWS)는 고객과 협력하여 부동산이 조직의 생산성과 성과에 의미 있게 기여할 수 있게 합니다. 당사의 계정 관리 모델은 통합된 부동산 솔루션을 제공하는 고객 중심 접근 방식의 핵심입니다. 고객사마다 전담 리더가 배정되며, 업계에서 가장 강력한 플랫폼을 활용하여 지역 및 글로벌 리소스의 지원을 받습니다. CBRE GWS는 전 산업과 지역에 걸쳐 수명 주기의 전 단계에서 고객에게 일관되고 측정 가능한 탁월한 결과를 제공합니다.