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JOB SUMMARY

The Technical Director is responsible for leading the Technical function within the Data Center Solutions (DCS) America’s (AMS) Division. They drive standardization of best practices, champion technical solutions, and promote innovation across our data center network, spanning traditional enterprise environments through to large-scale hyperscale and neo-cloud campuses. Their role includes setting the Divisional Technical Strategy, leading the Technical Team in developing Technical Processes, assisting in reviewing Technical Compliance Reports, mentoring, and growing the engineering knowledge of the technical business unit staff. They also ensure operational alignment and knowledge sharing across the AMS region and promote the correct implementation of rules and procedures for safe working underpinned by full compliance with the CBRE DCS global risk management frameworks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Promotes and advances the Critical Environment & Risk Management (CERM) model and standards, with the primary objective of ensuring efficient and safe operation and maintenance of engineering systems to achieve 100% data center availability and uptime.

Facilitates the implementation, adoption, and integration of the CERM model processes into daily operations.

Oversees the roll-out, adoption and use of all CBRE DCS global risk management tools into the data center environment.

Acts as divisional subject matter expert for advanced cooling technologies, including direct-to-chip liquid cooling, immersion cooling and rear-door heat exchangers, providing technical guidance to site teams and supporting new business proposals as the DCS Americas portfolio continues to expand into higher-density compute environments.

Provides strategic oversight and day-to-day direction for the divisional team of Technical Managers (typically 5–6), aligned to the business units, setting clear technical standards, driving consistent risk management practice, and supporting professional development across the team.

Supports business unit leadership with new opportunities for site visits as technical expert, producing reports on initial visits, highlighting any latent technical risks, advising on contract improvements and championing technical excellence.

Mentors business unit technical staff in ensuring engineering and operational best practices are exercised across the division.

Supports, and where necessary leads, incident response & investigations and root cause analysis across the AMS division as required, reviewing data and learning from experience documents to be shared internally/externally.

Drives operational compliance across the business to meet service-level standards.

Directs the continuing review of present systems and methods, as well as the formulation of new and revised systems; determines appropriate changes to effect improvements, reduce costs, and enhance efficiency.

Provides technical support to the CBRE Projects Team in scope and specification reviews and supports planning of high risk works and creation of initial scoping documentation.

Provides clients and business unit technical staff with design reviews of existing systems to offer options for increasing system resilience and energy reduction opportunities.

Assists the Business Development teams as a technical subject matter expert during conversations with prospects to enable growth for the company.

Maintains professional contacts with other organizations, research institutions, service providers, and software or equipment manufacturers concerning support and lifecycle management.

Collaborates actively with Technical Directors in the UK, EMEA and APAC divisions to align technical standards, share operational learnings across the global portfolio, and contribute to global technical initiatives led by the Global Technical & Reliability Director.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

The role of the Technical Director includes overseeing the planning, organization, and controls for the technical team within CBRE DCS AMS. This role has a mix of direct reports and matrix reports. They have the authority to approve recommendations from subordinates regarding staff recruitment, selection, promotion, corrective action, and termination. They also provide recommendations for their direct reports to the next level of management for review and approval. They provide leadership and support to staff in areas such as staffing, selection, training, development, coaching, mentoring, performance measurement, appraisal, and retention. The Director sets an example by demonstrating behaviors that align with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten years of related experience, including five years of experience at the management level, in operational Data Center Environments. Experience in hyperscale or large-campus (100MW+) data center environments is strongly preferred.

In-depth knowledge of data rooms, critical systems and complex HV and LV systems.

High level of competency and understanding of data center electrical infrastructure.

Comprehensive understanding of HVAC systems and plant operations within data centers, including latest developments surrounding in-rack and direct-to-chip cooling solutions, immersion cooling, rear-door heat exchangers, and the thermal management requirements of high-performance compute and GPU-dense AI workloads.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.