Workplace Experience Supervisor, Meetings & Events
求人ID
70222
掲載
27-7-2022
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
Beaverton - Oregon - United States of America
Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

Job Summary

As the Conference Services Supervisor, you will supervise and lead the Conference Services Representative team by administering all staffing resource responsibilities supporting the Meetings and Events locations. In addition to team Supervision, you will be responsible for front-line event execution and project management with the ability to influence results by ensuring related event details are executed accurately and professionally. While providing hospitality, front desk, and event support services, you will also perform all duties and responsibilities required by the CSR team, including working a flexible schedule that may require early mornings, evenings, weekends, and occasional holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervises personnel assigned to meetings, events & conference services, including establishing work schedules and setting tasks while evaluating and developing performance.
  • Collaborate, partner, communicate, and work closely with the Conference Services Manager to execute department and business objectives, timelines, expectations, and priorities successfully.
  • Allocates resources to maximize efficiencies and meet client needs
  • Lead team recruitment and meet staffing levels and business requirements while leading team onboarding, training, and performance reviews.
  • Build and foster a team environment that reflects a proactive, positive, and highly driven customer services environment.
  •  Act as decision-making and problem-solving resource to staff; able to listen, research, identify and act on any issues brought to your attention.
  • Determine and prioritize staff workload and be prepared to make proactive decisions to meet daily business demands. Primary contact for staff schedule changes based on event needs.
  • Partner with CSR Manager to edit weekly staffing plans based on business needs, monitor weekly staff hours, and ensure breaks are taken.
  • Act as client and attendee support interface when CSR Managers or Event Planners are unavailable.
  • Confirm staff arrives on time and is ready for work at each building location.
  • Cover front desk and perform opening duties if team members are late or unavailable for their shift.
  • Performs other duties as assigned.

QUALIFICATIONS

HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred. 

Minimum of 4+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. 

Prior experience with customer service highly preferred.

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor.  Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs. 

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE related requirements at all times.
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  3. Support stop work authority when it is exercised in good faith.
  4. Communicate any / all potential workplace hazards and workplace procedures.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.