Workplace Experience Supervisor - Houston, TX
求人ID
267322
掲載
02-4月-2026
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
Houston - Texas - United States of America, South Houston - Texas - United States of America

About the Role
We’re seeking a dynamic, hospitality‑driven leader to elevate our Guest Relations function and serve as the ambassador of the guest experience. This role is designed for someone with a luxury hotel or premium service background who naturally anticipates needs, sets high service standards, and leads a team with confidence and care.
You will oversee a reception team of five, ensuring smooth operations, consistent service excellence, and a culture rooted in hospitality.

What You’ll Do

  • Serve as the primary ambassador of guest relations, delivering warm, professional, and memorable experiences.
  • Lead, coach, and manage a reception team, fostering performance, accountability, and growth.
  • Develop and implement elevated service standards modeled after luxury hospitality best practices.
  • Establish clear team expectations, conduct regular check-ins, and provide ongoing training and mentorship.
  • Partner with leadership and operational teams to continuously enhance the guest journey.
  • Oversee daily reception operations, ensuring efficiency, consistency, and impeccable attention to detail.
  • Address escalations with grace and proactively identify opportunities to refine processes.
  • Manage VIP guest experiences and support high-profile events, ensuring seamless execution

Who You Are

  • A seasoned hospitality professional — ideally with experience as a Front Office Manager, Guest Relations Manager, or similar leadership role in a luxury hotel.
  • A confident people leader who builds strong, motivated teams and leads by example.
  • Exceptionally detail‑oriented, organized, and committed to flawless execution.
  • Skilled in communication, emotional intelligence, and anticipating guest needs.
  • Passionate about elevating service standards and cultivating a refined, guest‑centric culture.

What You'll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • 5+ years of experience in hospitality, guest relations, or luxury service environments.
  • Proven experience managing and developing teams.
  • Strong problem‑solving skills and a proactive, guest‑first mindset.
  • A polished, professional presence with strong interpersonal skills.
  • Ability to manage fast‑paced front-of-house operations with poise and precision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines. Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  1. Complete at a satisfactory level all required and assigned HSE training.
  2. Follow all activity policies and procedures, including all HSE related requirements at all times.
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

As a Supervisor / Manager:
While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
  3. Support stop work authority when it is exercised in good faith.
  4. Communicate any / all potential workplace hazards and workplace procedures.

Host
Hostは、世界最大の事業用不動産企業であるCBREのサービスラインの一つです。当社の使命は、最新のテクノロジーを活用することで、個人の生産性やウェルビーイング、組織の価値を高めることです。当社の目標は、人々がより効率的・効果的に、また、充実して楽しく働くことができるようにサポートすることです。 

当社の提供するテクノロジー、アメニティ、コミュニティのサービスを通じて、従業員は最適な環境を体感することができます。Hostのスケーラブルな商品群には、有能なCBRE「主催者」が提供するコンシェルジュ品質のサービス、世界クラスの顧客サービス研修と認定、強力な企業レベルの技術プラットフォームが含まれます。 

このプラットフォームは、顧客のニーズに合わせてカスタマイズでき、以下のような機能が利用できます。フレキシブルな仕事場の予約・選択。同僚との会議調整。飲食サービス・ビルサービス・コンシェルジュサービスなど。これらはすべてモバイル対応しています。

詳細
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