Workplace Experience Coordinator
求人ID
14076
掲載
30-04-2021
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
Mountain View - California - United States of America

Hi, we’re Host! 


We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.  


As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. 


With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.  


Job Summary 


The Workplace Experience Coordinator provides workplace services and administrative support to increase individual well-being, personal productivity, and organizational effectiveness. Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator. With a primary role in reception, this role is at the forefront of delivering a positive office experience. As part of a “front-of-house” team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere for employees, colleagues, clients, interviewees and visitors. As an integral part of a large workplace experience team, this role supports employee-facing services on a modern campus built for employee productivity and wellness. 


This position is responsible for administrative activities related to the call center and lobby needs of our client in their high-energy, state-of-the art workplace campuses located in the Bay Area, from San Bruno to San Jose.  Functions of a coordinator range from answering a variety of product/service questions from customers, checking in guests, providing temporary badges, directing traffic, etc. 

 

Essential Duties and Responsibilities 


Provides coordination and support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Call Center, Community Programs, Supported Employment, Pet Programs, and Workplace Onboarding. 

Greets employees, clients and guests.  

Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities, Security or Janitorial Team).  

Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. 

Curates and administers of the Host platform and client materials customized to meet to the full Host experience. Ensures client and company materials comply with client and company brand guidelines. 

Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.  

Follows security and emergency procedures as defined for the property. 

Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Provides support for Workplace Experience Services team as directed.  

Assists in the completion of the Service Business Continuity plan.  

Maintains relationships with vendors that provide services and goods to the office per requirements.

Travel 25% (Will need to travel anywhere from San Jose to San Bruno depending on business needs) 

Performs other duties as assigned. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


FINANCIAL KNOWLEDGE  

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


REASONING ABILITY  

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and ABILITIES  

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.


SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.



SAFETY

1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so