Sr Help Desk Analyst
求人ID
66387
掲載
13-5-2022
サービスライン
Advisory Segment
職務タイプ
フルタイム
勤務地
Makati City - National Capital Region - Philippines
JOB SUMMARY  

Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications


ESSENTIAL DUTIES AND RESPONSIBILITIES  

Answers and documents more complex help desk calls related to specific software applications and computer hardware.

Provides end-user support for specific software applications.

May assist with more complex hardware issues.

Creates and terminates new users related to specific software applications.

Creates and updates user security access.

Monitors servers and users to ensure that the systems are operational.

Informs Digital & Technology Services of any operational problems.

Conducts system maintenance on network.

Reviews software literature for any software updates and upgrades.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES  

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Associate's degree (AA), Bachelor's degree (BA or BS), technical institute degree/certificate, or equivalent work experience. (Equivalent work experience = 2 years experience for every year of higher level education).


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.


FINANCIAL KNOWLEDGE  

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Conducts basic financial analysis.


REASONING ABILITY  

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and ABILITIES  

Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.


SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.