Scientific Equipment Coordinator
GWS Segment
Harlow - England - United Kingdom of Great Britain and Northern Ireland
CBRE Integrated Laboratory Solutions, part of Global Workplace Solutions, is a leading global provider of Scientific Support Services. We are recruiting a Scientific Equipment Coordinator to join the team located at one of our client sites to process and administer all work order requests, customer trouble calls and the Computerized Maintenance Management Systems (CMMS), and to define, procure and manage 3rd party contracts and vendors, and follow up as needed to assure customer satisfaction to work order requirements.

This role will be part of the account-based team and have support, training, access to the EMEA CBRE Integrated Laboratory Solutions group network.

Role Summary: 

Receives all written and electronic customer work requests, verifies completeness of all entries, enters information into CMMS, issues work order ticket, determines appropriate supervisor, and closes work orders upon completion
Communicates with requester to determine total scope of work and priority of the work to be performed. Keeps requester apprised as to the status of the work order until completion
Administers the preventative maintenance tracking and documentation programmes, assigns, and distributes the work to the appropriate supervisor, reviews scope and frequency of assignments with the supervisor and makes changes where required
Acts as a contact / liaison between O&M staff and the requesting department for the planning and scheduling of work performed by the O&M site team
Generates and provides management reports on topics tracked such as overtime, work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction
Attends daily / weekly meetings with management to develop the next day’s / week’s schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders
Assists with coordination and recommendation of the use of outside services when outside labour is required to execute jobs
Negotiates contracts with suppliers on price, lead time, quality and service for multiple services and commodities; Uses existing national / regional agreements when and where possible to ensure effective leveraging of spend and rationalisation of the supplier base, working with corporate sourcing team to ensure consistency in all major subcontracts
Manages these local / regional / global supplier relationships for improvements / changes to materials and services, price changes, marketing changes, processes, and other supplier changes that can affect the expected level of customer support
Works with sourcing team and Account Management regarding third-party labour and material suppliers to improve processes and resolve issues
Issues monthly reports to corporate sourcing detailing results of all cost reduction, avoidance, and process improvements
Conducts quarterly and annual supplier performance reviews, score-carding suppliers’ performance using and following company policy and procedures
Responsible for Key Performance Indicators (KPI) as per supplier quality and performance requirements, and endeavours to attain minimum supplier diversity per Pharma Services Account requirements and corporate requirement
Performs all work in accordance with established safety procedures
Complies with all company policies and procedures and adheres to company standards.
Performs other duties as required

Experience Required: 

Experience of working in a fast-paced, operational service environment
2+ years post-apprentice experience within the Laboratory Instrument Support sector
Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
PC literate in Microsoft packages (Word, Excel, PowerPoint etc)
Strong relationship management and excellent communication skills / influencing skills 
Ability to work to own initiative and with minimal supervision while team-orientated
Strong written and verbal communication skills 
Robust and assertive attitude towards achieving results and motivating team members 
High customer focus


Higher educational qualifications to ‘A’ level or degree (or equivalent)
Pharmaceutical / Regulated working background
CMMS / Financial systems experience

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.


CBRE Global Workplace Solutions(GWS)はクライアントと連携し、不動産が組織の生産性や業績に大きく貢献できるように施設管理の観点から様々なサービスを提供しています。当社のアカウント管理モデルは、顧客視点で包括的な不動産ソリューションを提供しています。当社の専任不動産プロフェッショナルは各地域および世界のリソースや、屈強なプラットフォームを活用することで、お客様の多様なニーズにお応えしています。CBRE GWSは、不動産ライフサイクルの各工程で、業界や地域を超え、一貫したデータに基づく優れた成果をもたらします。