Operations Manager
Advisory Segment
Boston - Massachusetts - United States of America


CBRE is seeking highly qualified and exceptionally motivated candidates for an Operations Manager role in the Boston metropolitan area. Working in partnership with our Northeast Operations team and local leadership, this position offers the opportunity to implement a strategic vision for the market and provide a world class platform for our regional producers and support staff.

The role is responsible for managing the day-to-day office operations and administrative support activities for a large Boston office, as well as smaller regional offices in Providence, RI and Manchester, NH. Previous experience with managing office operations and overseeing direct reports is required. Candidates must be proactive, ambitious, and perform at a high-level in a client-focused, time-sensitive, and collegial atmosphere. A strong quantitative mindset and ability to manage and execute projects/initiatives, including setting and tracking goals and timelines, is crucial to the success of this role. Duties and responsibilities include, but are not limited to:

Manage a team of office services (concierge, mail, production) and client services (administrative, marketing support) professionals in a corporate office environment to support the business activities of producers from a wide-range of real estate-related industries, including brokerage, sales, consulting, project and property management.

Responsible for the office environment, including coordinating with building personnel on maintenance/security, procuring supplies and equipment, managing vendor relationships, maintaining business continuity and overseeing concierge and visitor activities.

Partner with shared services departments – Accounting, Marketing, Research, IT – to achieve business objectives and initiatives, as well as ensure client services team has the tools and deliverables necessary to support their business teams. This includes partnering on marketing/promotional communications, technology platform and equipment deployment, and management of expense and revenue records.

Oversee and manage the recruitment, selection, and on-boarding of new talent. Responsible for training, performance management (including setting performance standards and expectations), and terminations, partnering with Human Resources as appropriate.

Ensure efficient and strategic non-accounting operations of offices through continuous review and improvement of processes. Set achievable goals that are linked to the objectives of the organization. Handle day-to-day issues as they arise.

To be considered for this role, please submit your online application along with a cover letter and PDF of your resume.

Manages and accomplishes work through supervisors and employees in local office and/or multiple offices. Recommends and executes on recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.



Bachelor's degree (BA/BS) required. Minimum of 6 years of related experience including 4 years of management experience; or equivalent combination of education and experience. Should have experience managing office operations in a customer-focused service firm and overseeing direct reports. Knowledge of real estate terminology preferred but not required.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to internal and external clients. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Requires intermediate (college education level) knowledge of financial and business terms, concepts, and principles. Should be comfortable with basic financial analysis and presenting data using spreadsheet software, including Microsoft Excel. 

Requires ability to comprehend, analyze, and interpret financial information, as well as the ability to accurately explain/report data in both verbal and written communications. Strong analytical and quantitative skills are critical.

Computer skills, including high level proficiency of the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.) required. Exceptionally strong work ethic, team player, and adaptable in a fast-paced environment.

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department and/or project deadlines. Errors in judgment may cause short-term impact to departments.