IT Data Center Technician- Night Shift
求人ID
102505
掲載
24-1-2023
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
Markham - Ontario - Canada
JOB SUMMARY

This role provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include: conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall general maintenance & housekeeping of the DCS IT services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal. Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures.
Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards.
Carry out daily housekeeping checks of the data halls, and record findings.
• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.
• Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices.
• Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken -- completing safe working practices at all times.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School Diploma/GED required, Associates Degree preferred. 2-4 years of experience in computer science, Management Information Systems, business management or a related field.
Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience of using Remedy, DCIM tools and BMS systems.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge. A good understanding of fault diagnostic techniques including the use of handheld test equipment.
Ability to lift up to 50 lbs.
An understanding of the Data Center environment, and the working restrictions applicable to such environments.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE GWS
CBRE Global Workplace Solutions(GWS)はクライアントと連携し、不動産が組織の生産性や業績に大きく貢献できるように施設管理の観点から様々なサービスを提供しています。当社のアカウント管理モデルは、顧客視点で包括的な不動産ソリューションを提供しています。当社の専任不動産プロフェッショナルは各地域および世界のリソースや、屈強なプラットフォームを活用することで、お客様の多様なニーズにお応えしています。CBRE GWSは、不動産ライフサイクルの各工程で、業界や地域を超え、一貫したデータに基づく優れた成果をもたらします。