For Pooling - L&D Trainer (Shared Services)
求人ID
40328
掲載
18-11-2021
勤務地
Makati City - National Capital Region - Philippines
Reporting to: Head of Center of Excellence

Job Summary 
The Center of Excellence Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires & operations. The trainer will focus on teaching soft skills like negotiation and problem-solving. Ultimately, will make sure our resources develop their skills and successfully address customer’s needs. 

Primary Responsibilities include but are not limited to the following:
  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about domain and soft skills
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. weekly, monthly or quarterly)
  • Ensure new hires & resources take on basic soft skills courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for COE resources
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
Required Knowledge and Skills
  • Work experience as a Customer Service Trainer or similar role
  • Knowledge of Learning Management Software
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • Additional certification in training is a plus
  • Willing to work on any shift depending on business needs 
  • Willing to be assigned at M1 Tower Buendia, Makati
Qualifications and Education
  • BS degree in Education, Human Resources or relevant field
CBRE GWS
CBRE Global Workplace Solutions(GWS)はクライアントと連携し、不動産が組織の生産性や業績に大きく貢献できるように施設管理の観点から様々なサービスを提供しています。当社のアカウント管理モデルは、顧客視点で包括的な不動産ソリューションを提供しています。当社の専任不動産プロフェッショナルは各地域および世界のリソースや、屈強なプラットフォームを活用することで、お客様の多様なニーズにお応えしています。CBRE GWSは、不動産ライフサイクルの各工程で、業界や地域を超え、一貫したデータに基づく優れた成果をもたらします。