Field Support Technician
求人ID
45148
掲載
23-12-2021
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
New York City - New York - United States of America
JOB SUMMARY  

Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.


ESSENTIAL DUTIES AND RESPONSIBILITIES  

Oversees the daily operations of the local area network.

Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.

Troubleshoots Desktop Virus and malware issues

Maintains a daily backup of all network files.

Performs service administration tasks for software and hardware products to ensure manufacturer warranty.

Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.

Provides recommendations of program changes to correct software problems.

Assists in the purchasing of new computer equipment and peripherals for a specified location.

Performs software and hardware inventory.

Basic Administration of Phone and Voicemail systems for site.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES  

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.


CERTIFICATES and/or LICENSES  

A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus


COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.


FINANCIAL KNOWLEDGE  

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.


REASONING ABILITY  

Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.


OTHER SKILLS and ABILITIES  

Exceptional Customer Skills required
Must we willing to work after hours and weekends.


SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.