EOI- Critical Facilities Manager
Hong Kong - Hong Kong

Key Responsibilities & Requirements

  • Provision of leadership and guidance, advice, coaching, and direct support, where required to deliver best practice selection, training, assessment, recognition/reward, and appraisal systems.
  • Deliver effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting, and other publications, as appropriate.
  • Create a learning environment on the site by providing the appropriate training and development planning for each member of CBRE staff. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
  • Talent management staff to ensure an appropriate training plan and career progression is identified.
  • Plan the work ahead, manage the work daily on the ground, communicate the issues around the work to the key stakeholders and measure our performance at completing work on time and the performance of our staff.
  • Effectively lead management-related activities including regular management meetings; development of operational procedures;  providing services of the highest standards.
  • Be overall responsible for the day-to-day management of the Data Centre Critical Environment Operations team within the specified sites.
  • Manage annual contract budgets and accounts. Produce site-related financial, activity, and other statistical information and reports as requested. To provide input into regular management reports and Budget submissions and reviews.
  • Be the point of contact during significant events or multi-discipline technical escalations occurring within the specified sites.
  • As necessary, participate in any business continuity plans the team may be involved in.
  • Ensure data center operations and CBRE business policies and processes are complied with at your sites i.e. effectively communicated, implemented, and adhered to within the contract.
  • Ensure the provision of healthy and safe working conditions is effectively implemented across both CBRE and subcontractors’ activities and is regularly reviewed.
  • Ensure optimum staffing structures operate across contracts efficiently and ensure structures support peaks and troughs in workload and disaster recovery.
  • Ensure post holders are fully competent, and that effective succession planning arrangements are in place, monitor staff retention rates, and ensure staff training & development plans are produced and implemented.
  • Ensure all absence is fully covered by suitably trained and experienced staff to ensure full 24/7 coverage.
  • Ensure appropriate control systems are in place to ensure statutory, policy, and contractual commitments are met.
  • Ensure a customer focus within all areas of operational activities, and that effective relationship are maintained. Ensuring contractually agreed SLA’s and KPI’s within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.
  • Plan and schedule all maintenance subcontractor's works and repairs. Ensure all accounts and documentation associated with these subcontractors are current and up to date on a monthly basis.
  • Ensure all subcontractors deliver quality and competent service and that all contractual obligations are met.
  • Reach out to and liaise with global peers to ensure consistency across the accounts and compliance with policy standards and best practices.
  • Manage and deliver repairs and minor project works, as required, within the data center.
  • Promote and maintain the core Values of CBRE.
  • Ensure the professional image of CBRE is presented onsite at all times.

Experience, Knowledge, Skills, and Abilities


  • Managerial experience as Facility Manager or Contract Manager within a critical environment.
  • Must understand all the associated safety code-related requirements relative to providing the service. Experience with Health & Safety Risk Assessments and Control Measures.
  • Experience in maintaining critical & temperature control conditioned environments.
  • Detailed understanding and experience of the electrical and mechanical systems used in a data center environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
  • Prior experience in managing large-scale outsourced contracts (values in excess of $5 million annually).
  • Prior operations management experience including team management, work scheduling, and performance reviews
  • Prior exposure to maintenance scheduling and subcontractor management and supervision.
  • Strong understanding of ticketing or workflow management systems and tools.
  • Experience in managing escalation and emergency issues.
  • Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects.
  • Familiarity with ISO/FISMA audit processes and documentation.
  • Practical experience must include recruitment and line management/supervisory experience.