Contract Support - 12 months fixed term
求人ID
25844
掲載
22-7-2021
サービスライン
GWS Segment
職務タイプ
フルタイム
勤務地
Rugby - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Rugby, Warwickshire. This is a 12 month fixed term opportunity to cover maternity leave.  The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES • Providing support to the client and answer calls and emails in a professional and timely manner • Determine the nature, priority of faults based on information provided by the client • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders • Managing the supply chain and drive them to attend within required SLA’s • Driving the engineering team to attend to all callouts within required SLA’s • Raise and assign work orders to relevant resources • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations • Promote and maintain CBRE culture throughout teams • Monitoring calls received from the customer through to call completion and updating records • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. • Ensure QHSE documentation is maintained and readily available using company systems • Manage system as a key user on site including PPM records, reactives and reporting • Promote and maintain company culture throughout the team • Maintain people records such as new starters, leavers, general staff changes, contact details, etc • Effective communication with all levels of internal teams and external customers • Familiar with daily operations and the specific scope of the contract • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Experience • Experience of a similar customer facing role in a medium-sized business. • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Education • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. • Education to A-Level/HNC standard would be beneficial
CBRE GWS
CBRE Global Workplace Solutions(GWS)はクライアントと連携し、不動産が組織の生産性や業績に大きく貢献できるように施設管理の観点から様々なサービスを提供しています。当社のアカウント管理モデルは、顧客視点で包括的な不動産ソリューションを提供しています。当社の専任不動産プロフェッショナルは各地域および世界のリソースや、屈強なプラットフォームを活用することで、お客様の多様なニーズにお応えしています。CBRE GWSは、不動産ライフサイクルの各工程で、業界や地域を超え、一貫したデータに基づく優れた成果をもたらします。