Fai crescere la tua carriera e il tuo potenziale in CBRE

About the role

The Workplace Program Supervisor provides workplace services and operational support to increase individual well-being, personal productivity, and effectiveness. Specialty Programs give employees access to amenities and perks such as fitness programs, massages, dry cleaning, art and hobby classes, discount programs and more. Our goal is to make it easier for employees to take care of themselves beyond their day-to-day work responsibilities. This position connects employees to their environment and helps them find balance in their life through high-touch services and world-class customer service. The Supervisor is responsible for managing the day-to-day workflow of the program and team, adhering to quality standards, deadlines and proper procedures. This position oversees customer service, manages projects, develops marketing & communication plans, maintains vendor relationships, resolves client concerns and acts as a liaison between coordinators and team leaders.

What you’ll do

Provides operational support for delivery of Workplace Services. Services include, but are not limited to:

• Specialty Fair
• Vendor Management
• Meeting & Event Support
• Community Building
• Workplace Coaching
• Space Reset
• Workplace On-boarding
• Company Store
• New Site Openings
• Recreation Programs
  
  
• Acts as a project manager and uses critical thinking skills to see project through from beginning to end
• Leads all aspects of customer service via Client’s internal channels, including ticketing system, scheduling, phone, email, or in-person. Assists in responding to customer requests and complaints regarding Workplace Program services; leverage problem solving skills to create tactful responses.
• Ability to work in a fast-paced environment and in ambiguity; highly adaptable and flexible.
• Program marketing and communications management through internal channels; ability to draft high quality written communication for internal and external audiences, ability to create marketing collateral and materials.
• Maintain and update process documentation.
• Maintain relationships with internal cross-functional partners and vendors that provide support, services and goods to the office. Ensure all vendors meet all necessary requirements set by Program Lead.
• Provide support for delivery of onsite events and services (i.e. gift fairs).
• Provide administrative support for the Workplace Program team as directed, including expense management, meeting coordination, office and workplace experience, equipment care, and supply management.
• Manage accuracy, production, quality and retention of program materials; which may include administration of SharePoint and internal team sites similar client specific portals. Ensure client and company materials follow client and company brand guidelines.
• Capture data, analyze and maintain the integrity of databases and other digital tools such as form automation and metrics associated with service delivery
• Audit all billings for business services to ensure accuracy.
• Attend, move meetings, and coordinate all moves with client contacts with high level organization skills; ability to take impact notes and proactively share updates.
• Responsible for overall performance and excellence of the client’s workplace program. To that end, other duties not outlined in this job description may be assigned.