Head Concierge and Operations
ID lavoro
Settore di attività
Advisory Segment
Tipo di lavoro
A tempo pieno
Aree di interesse
Amministrazione, Comunicazioni / Pubbliche Relazioni, Assistenza Clienti, Gestione della Proprietà
Sydney - New South Wales - Australia
Be part of a team and culture delivering world class customer experience
No weekend work, consistent Monday-Friday office hours
Various Sydney Locations | Land of the Gadigal People 

We are looking for an innovative and engaging individual to join our Concierge business as our new Head of Concierge.  Reporting to the Associate Director, you will be responsible for the Concierge operations, and enhancements. You will be accountable for operational concierge strategies, Auditing of service standards and partners, training, and onboarding of new staff, conducting mystery shopping and utilising our HOST app technology. 

No two days will be the same as this dynamic position will serve two key purposes which include business operational support and administration for 8-9 client assets and relief coverage of your team when there is absenteeism.

The Opportunity:

  • Auditing of existing service standards and operations
  • Facilitation of concierge training and onboarding, contractors and documentations 
  • Conducting mystery shopping on team performance and client satisfaction
  • Managing the Visitor Management sign-in system, providing technical assistance where required.
  • Proactively finding opportunities to provide a high-calibre and hyper-personalized service for guests.
  • Managing the Concierge service-request portal, responding to all guest-services related requests in a timely manner.
  • Participate in team brainstorms, through contributing community event ideas 
  • Conduct research to identify relevant event vendors (e.g.: musicians, catering, styling)
  • Liaise with event vendors by providing briefs, brand requirements, bump-in and bump-out information 
  • Draft communications and set-up booking links to promote events

We’d love to see demonstrated experience in a front-of-house capacity and staff management, whether it be from a corporate, events or hospitality environment. We don’t want to be prescriptive on what you’ve done, but we would like to see some evidence that you’re:

  • A genuine “people-person”, who is natural with meeting and engaging diverse guests 
  • Experience leading and managing a team.
  • Working experience with software and technology – Excel, Concierge Apps, Building Apps. 
  • Passionate for serving others with an interest in creating community
  • Diligent with following processes 
  • Committed to closing-the-loop on requests  
  • Confident in responding to a range of inquiries or complaints

What’s in it for you?

  • Structured career development to support you and explore your learning potential and career goals
  • Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment. 
  • Parental leave which is industry leading.
  • Wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
  • No weekend work, consistent Monday-Friday office hours.

About us:

At CBRE, our people enjoy the opportunity of working in a global real estate and property services organisation with tremendous scale. Every day you are empowered to be better, and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

We look forward to hearing from you.