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Senior MAC Coordinator (LIS Coordinator)
Identifiant de l’emploi
Gamme de services
GWS Segment
Type de rôle
Temps plein
Indianapolis - Indiana - United States of America


Provides support services to facilitate the repair, maintenance, calibration, and certification of laboratory instrumentation. Responsible for administering repair, PM, and calibration work order requests, customer inquiries, and associated Computerized Maintenance Management (CMMS) Record. Ensures customer satisfaction with all work order requirements, following up on all requests, efficiently meeting and advancing the business needs, and working closely with all members of the wider team to provide a proactive and focused approach.


Liaises with staff regarding services required for installation, maintenance, moves, and relocations. Supports the proposed items of instrumentation.


Manage CMMS (Maximo) system and internal mailbox for incoming move, add, change requests

Create and process all incoming MAC requests

Responsible for the routing of change controls for approvals

Reviews asset information provided by the requestor for data accuracy

Main point of contact for client updates, inquires, and escalation of service requests

Identify changes to instrument inventory, work with site staff, and customers to document changes and compile change control documentation (ex: instrument manufacture, model, serial number, location, owner, etc.)

Ensures CMMS records are updated accurately and reflects the status of the equipment

Keeps end users apprised of work order status

Daily processing of maintenance and calibration work orders includes issuing asset IDs and generating and closing work orders.

Acts as the first point of contact for all third-party contractors, ensuring that they have a valid EHS and GMP induction, a thorough risk assessment, and an official method statement and permit, prior to the commencement of work.

Using the Computerized Maintenance Management System (CMMS), administers the closure manage work orders in compliance with procedures and practices. Keeps end users apprised of work order status and acts as a lead for the timely escalation of service request(s). Ensures CMMS records are updated accurately and reflects the current status of the equipment.

Performs daily equipment preparation and setup. Prepares quality control standards and performs checks on instruments, ensuring that equipment available for staff scientist.

Replenishes solvents used in conjunction with laboratory equipment, as needed.

Ensures purchase order(s) are in place in conjunction with prior commencement of non-contract work.

Assists in audit preparation; retrieves documentation for inspection purposes.

Prepares the mobile-phase solutions that are used in conjunction with experiments conducted on laboratory equipment.

Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School Diploma or general education degree (GED) required and a minimum of four years of related experience or equivalent work experience; pharmaceutical and/or GMP experience. Previous customer service or administration experience preferred.




Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.


Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


Experience with Desktop publishing, Microsoft Office Suite, and Online Help.

Knowledge of GxP and understanding of a lab instrument services environment.

Experience working with databases and/or systems.


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.