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Receptionist - 2 days a week
Identifiant de l’emploi
Gamme de services
GWS Segment
Type de rôle
Temps partiel
Birmingham - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in Birmingham.

The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.

Front of House Duties

  • Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
  • Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
  • Efficient guest registration and host notification with the ability to remember guest names and faces.
  • Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
  • Ensure the reception desk is always kept immaculate and tidy.
  • Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
  • Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
  • Book taxis and cars for staff and visitors as required from the approved site suppliers.
  • Administer the bookings for meeting rooms and inductions.
  • To be competent and confident in the use of a range of relevant IT systems.
  • To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
  • To undertake general team administration duties for the Facilities Management operation as directed.
  • To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
  • Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
  • Contribution to and use of the Customer Service team noticeboard at all times.

Meeting Rooms

  • Co-ordinate room bookings on the client system ensuring minimal disruption and overlap where possible to enable a coordinated set up. Re-configure meeting room following the meeting.
  • Generate daily meeting room summary sheets for clients on the day of their meeting.
  • Set up of meeting room furniture and associated AV/IT requests as well as check rooms are set to standard setting.
  • Ensure stock of paper, pens, and pencils are replenished in meeting rooms.
  • Maintain the room and set-up information held in the meeting room manual at all times
  • Ownership of meeting room bookings, providing and communication information to IMS staff ensuring adequate provisions have been made on behalf of the IMS client / meeting room user to allow a smooth running of the booking system.

Health and Safety

  • Ensure that the office is tidy and delivered items are cleared away promptly.
  • Assist in Health and Safety activities, such as weekly Floor Walks and hazard reporting.
  • Provide support to the Contract Manager.

New Starts and Internal Moves

  • Liaise with the Helpdesk and be familiar with security pass set up and the procedures for issue of new cards to new starts and have cards programmed for client needs

General Facilities Operation

  • Carry out housekeeping/maintenance inspections on a daily basis and resolve any problems. These must be logged on an inspection worksheet.
  • Produce & update internal signage.
  • Respond to general requests from staff & partners (maintenance, porterage etc.)
  • Regular checks to me made on site throughout the day.
  • Floor walking and hazard spotting to be completed as per schedule

Experience required

  • Experience in operating a resource reservation system
  • Strong experience of operating within a Customer Service environment
  • Computer literate
  • Strong customer services skills and experience
  • Present a self- image of confidence and authority
  • Service orientated attitude
  • Ability to easily memorise names and recognise individuals’ particulars
  • Ability to provide services to the highest specification within a Corporate Head Office Building
  • Strong team player
  • Excellent time management and organisational skills
  • Excellent computer skills and the ability to learn new software and systems