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Marketing & Community Manager
Identifiant de l’emploi
32543
Publié
17-nov-2021
Gamme de services
Advisory Segment
Type de rôle
Temps plein
Site(s)
Brisbane - Queensland - Australia
Create an inspiring and innovative work environment
Portfolio of commercial buildings across QLD/WA on a prestigious client account
12 Month contract


Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

What's you're purpose?

The Marketing & Community Manager manages the development and implementation of Host’s workplace experience programs to increase individual well-being, personal productivity, and organizational effectiveness. 

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.

In this role, you would design, innovate, validate, and manage implementation of experience programs with the goal of ensuring that programs align with both client needs and company objectives.

Here's a snapshot of your day?

  • A hands-on role that builds a customer experience strategy and develops and implements a customer engagement program. 
  • Programs include, but are not limited to: Wellness, Community Management, Employee Engagement, Amenity, Digital, Transportation and Commute, Food Services, Company Store, Moves, Space Reset and Workplace Onboarding.
  • Research, plan and create engaging content for digital app aligned to customer engagement program.
  • Works with local community bodies and service providers to develop beneficial partnerships.
  • Leverages best practices to determine what materials are needed by leading gap analysis, research, and benchmarking. 
  • Establish the required data and analytics needed to develop, implement, and validate Experience Services programs and produce reports to client.
  • Remains informed about developments within the Hospitality Experience industry, and networks with in-company subject matter experts to bring world class solutions. 

Here's some of the strengths you'll need to be successful; 

  • Impeccable standards of professionalism and a commitment to guest service. 
  • The ability to build robust working relationships with clients, colleagues, and visitors.
  • Exceptional written communication skills used to produce, proofread and edit a range of communication materials for different audiences
  • Strong communication skills to respond effectively to the most sensitive issues, write reports, manuals, speeches and articles in an effective and persuasive way to internal and external audiences.

Benefits
  • No weekend work, consistent Monday-Friday office hours.
  • Structured career development in your first month of employment and ongoing, to support you and explore your learning potential and career goals.
  • Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment. 
  • Parental leave which is industry leading.
  • Wellness benefits including, personalised wellbeing programs, counseling and mental health support, discounted health insurance and flexible leave.

Qualifications
  • Tertiary qualified in communications/marketing or business-related discipline
  • At least 6 years experience in communications, marketing or customer experience management
  • Sound understanding of the property industry (Office/Commercial, Retail, Hotel or Residential sectors)
  • Illustrated experience in planning and delivering programmed activities required.
  • Ability to forecast and prepare budgets and conducts financial/business analysis including the preparation of reports. 
  • Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. 
  • Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

We look forward to hearing from you.