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IT Data Center Technician - Rotational Shift
Identifiant de l’emploi
62375
Publié
21-jui-2022
Gamme de services
GWS Segment
Type de rôle
Temps plein
Site(s)
Markham - Ontario - Canada, Toronto - Ontario - Canada
JOB SUMMARY 

This role provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include: conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall general maintenance & housekeeping of the DCS IT services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Perform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal. Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures. 
Prepare and coordinate incoming/outgoing shipments. 
Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed. 
Perform remote hands support (e.g. power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands). 
Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards. 
Carry out daily housekeeping checks of the data halls, and record findings. 
• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets. 
• Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices. 
• Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken - - completing safe working practices at all times. 

SUPERVISORY RESPONSIBILITIES 

No formal supervisory responsibilities in this position. 
May provide informal assistance such as technical guidance and/or training to coworkers. 
May coordinate work and assign tasks.


Eligible for a night shift premium and overtime pay.


QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position requires that employees hold or are able to obtain a valid government L2 Secret security clearance.

Full Covid 19 Vaccination and/or approved Covid 19 testing (where accepted as an alternative) is a requirement for the role.

EDUCATION and EXPERIENCE 

High School Diploma/GED required, Associates Degree preferred. 2-4 years of experience in computer science, Management Information Systems, business management or a related field. 

Accredited training in the installation of copper and fiber structured cabling systems, preferred. 

Previous experience of using Remedy, DCIM tools and BMS systems. 

CERTIFICATES and/or LICENSES 

None 

COMMUNICATION SKILLS 

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. 

Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 

Ability to effectively present information to an internal department and/or large groups of employees. 


FINANCIAL KNOWLEDGE 

Requires basic knowledge of financial terms and principles. 

Ability to calculate simple figures such as percentages. 


REASONING ABILITY 

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. 

Requires basic analytical skills. 


OTHER SKILLS and/or ABILITIES 

Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge. 

A good understanding of fault diagnostic techniques including the use of handheld test equipment. 

Ability to lift up to 50 lbs. 

An understanding of the Data Center environment, and the working restrictions applicable to such environments. 


SCOPE OF RESPONSIBILITY 

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE GWS
CBRE Solutions espaces globales (SEG) travaille avec les clients pour que l’immobilier contribue de manière importante à la productivité et au rendement de l’entreprise. Notre modèle de gestion de compte est au cœur de notre approche centrée sur le client pour offrir des solutions immobilières intégrées. Chaque client se voit confier à un responsable dédié et est soutenu par des ressources régionales et mondiales, tout en tirant parti de la plateforme la plus robuste de l’industrie. CBRE SEG fournit à ses clients des résultats supérieurs constants et mesurables à chaque étape du cycle de vie, dans tous les secteurs et toutes les régions du monde.