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Hard Services Manager
Identifiant de l’emploi
Gamme de services
GWS Segment
Type de rôle
Temps plein
Dublin - Dublin - Ireland

Purpose of Job

To supervise day to day operation of the M&E team carrying out Planned Preventative Maintenance and Reactive works to Building Services Systems within a contracted site.

Key Responsibilities

  • Ensure that Planned Preventative Maintenance & Reactive maintenance is carried out to all client assets through operation of Planned Preventative Maintenance System.

  • Ensure that accurate and comprehensive records are kept pertaining to QHSE, Building Compliance and Quality Assurance.

  • Ensure that sub-contractors perform to meet the requirement of the contract. Administer sub contractor work approvals and safe operation while repair or service is carried out on site.

  • To operate a Permit to Work System in accordance with CBRE QHSE procedures and client requirements (or approved client system).

  • Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times.

  • To carry out routine quality checks on workforce activities, record keeping and general housekeeping.

  • Ensure that suitable spares are available to carry out maintenance of the above plant.

  • Overview the buildings environmental conditions using the BMS System and utilise same to maintain acceptable internal conditions.

  • Ensure that comprehensive maintenance records are completed.

  • Ensure that Method Statements and Risk Assessments are prepared, reviewed and utilised for all tasks (PPM’s and reactive) carried out to ensure safe working practices.

  • To maintain & develop good client relationships.

  • Ensure the provision of a Safe & Healthy working environment.
  • Ensure a professional image of CBRE is presented to clients and visitors.

  • Undertake other tasks as defined and requested by local management.

  • Ensure assigned tasks are actioned and completed as appropriate, including the utilisation of the shift engineers to ensure the task is suitably completed.

  • To undertake annual appraisals of your engineers once you have completed the CBRE Appraisal and Development training course.

  • To ensure the M&E team are suitably skilled and trained, and appropriate training plans are drafted and implemented.

  • To ensure the engineers are undertaking work tasks as directed and with suitable H&S awareness/implementation.

  • Ensure an awareness and compliance to the contractual KPI’s/SLA’s.

  • Ensure that CAFM (Service Insight, etc) is kept up to date and that PPM and reactive tasks are closed out with accurate data captured.

  • Management and control of all technical matters relating to plant and equipment maintenance including existing equipment, new works and future upgrade works

  • Identify potential technical improvements for existing plant and equipment maintenance to facilitate improved reliability and /or cost reduction with fully supported documentation

  • Generating and raising extra works and Web quotes when required

·         To carryout assessment of contractors competencies, as required and ensure Logbooks are up to date and relevant

  • Any other task as directed by the account management team.

  • Close management of both OPEX and CAPEX costs across the hard services element of the contract
  • Manage the Forward Maintenance Register and ensure this supports the client’s capital investment 5yr plan, as well as shaping future OPEX spend based on asset condition and performance
  • Production of high quality reports regarding operational aspects of the client sites being managed


·                     Directly accountable to the Contract Manager.

·                     The post holder has directly reporting staff.

        Person Specification


·         A good basic education is essential, with good written and spoken English and basic Mathematical skills.


·         IOSH or equivalent health and safety qualification, preferred.

·         Basic skills on Building Management Systems would be an advantage.



·         Preferably be an apprenticed trained engineer who has recognised technical qualifications in Electrical and/or Mechanical Engineering and preferably working towards Incorporated Engineering registration with CIBSE or IET or IMechE or another approved engineering body.                                                          

·         Minimum of 2 years previous supervisory experience.



·         Good verbal communication skills

·         Good written English skills


·         Exhibit at all times an awareness of safety procedures and practices.

·         Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.

·         Resilience and adaptability.

·         Comfortable with and embracing of new technologies and digital tools.

·         A team player, able to work with CBRE and clients staff of all levels.

·         Show diligence in safe working methods both for CBRE staff and occupants of the premises we are working in.

·         Impart knowledge and safety training to all members of staff as required.

·         Able to work at heights and on roofs.


·         Occasional overtime working will be required.