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EOI- Account Lead
Identifiant de l’emploi
Hong Kong - Hong Kong

Job Responsibility
  • Accountable for the entire country operations, deliverables, KPIs, supply chain etc.
  • Single point of contact for local country Management
  • Ensure service levels are maintained at highest level, KPIs are measured, managed, and reported, issues are identified and resolved in advance of becoming problems, continuous process
  • Be a senior agent in the Contractor’s organization, possessing the information, full authority and resources necessary to act on behalf of the Contractor for all purposes in connection with the Contract;
  • Be totally accountable and responsible for the safety, quality, cost and progress of the service;
  • Serve as primary interface and work closely with the Service Manager  in delivering the service;
  • Have day-to-day responsibility in ensuring the Client’s customer satisfaction and in stakeholder management;
  • Administer and continuously refine the overall service strategy and plan in order to improve the service efficiency;
  • Devote full time, dedicated efforts to managing the service.