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D&T Engagement Director
Identifiant de l’emploi
19612
Publié
11-06-2021
Gamme de services
Advisory Segment
Type de rôle
Temps plein
Site(s)
Chicago - Illinois - United States of America, Dallas - Texas - United States of America

ABOUT CBRE

CBRE is the global leader in commercial real estate services, has been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

DESCRIPTION / OPPORTUNITY

The real estate market is undergoing significant and exciting changes driven by innovations in data and technology. Digital and Technology powered products play a vital role in CBRE’s mission to create unmatched value for our clients.  Every year, CBRE invests heavily in the improvement and growth of its technology portfolio.  These global technology programs are highly complex and have a high risk profile proportionate to the rewards and value expected to be realized upon completion.  These programs require the maturity, foresight, and tenacity of a seasoned Engagement Director to ensure successful delivery.

The Engagement Director will be assigned 1-2 technology programs and will play a key role in the planning, design, or delivery stages of various programs – or will be involved from start to finish.  Examples of typical engagements include:

  • Development of a multi-year technology roadmap for a rapidly growing, multi-million dollar business unit
  • Refresh of the technology product strategy to based on internal, client, competitor, and industry insights
  • Development of a technology strategy for a core global supply chain capability, and oversight of the multi-country rollout
  • Program governance support during the growth phase of an internally incubated technology product

The Engagement Director will collaborate with business and technology product owners in crafting the program strategy and roadmap, define projects to execute, mobilize and oversee execution, manage the business case, review performance metrics, and plan for continuous improvement.  S/he will engage with senior executives in various governance forums, and will also own and be accountable for several other stakeholder relationships.

S/he will be a key member of the Strategic Governance team reporting to the Vice President, SG.  S/he must possess business acumen, program management experience, strong stakeholder management skills, and a strong knowledge of the engineering, agile software development and support processes.  This position is strongly cross-functional in nature, requiring strong working relationships with multiple teams, including data analytics, user experience, marketing, research, engineering, and operations. In addition to internal constituents, this position may also work with customers and other business partners to understand market requirements to support the business.  The work is often quite consultative in nature, and therefore a strong problem-solving orientation is critical, and past professional services or consulting experience would be very valuable in this position.

JOB RESPONSIBILITIES

  • Manage the delivery of large-scale programs; ensure that all risks and issues are properly identified, escalations are made when needed, and open actions are managed to closure
  • Understand business functions, processes, objectives, inputs and outputs, and core activities to demonstrate and effectively enable cross-functional partnership (e.g. finance, supply chain, sales, and marketing teams)
  • Provide insight into technology and innovation to the program being managed; demonstrates familiarity with common industry solutions (e.g. ERP, CRM, SFA) and advises/implements modern product development practices (e.g. agile, design thinking)
  • Develop various forms of written communications (e.g. status reports, Steering Committee reports, etc.); facilitate meetings with senior executives and influences upwards and laterally to enable alignment and execution
  • Lead the development of business cases with clearly identified benefit commitments (e.g. how and when deliverables will be achieved)
  • Ensure programs are measured against true sources of value including focusing on on-time and on-budget program delivery as well as realizing the benefits committed
  • Coordinate the periodic review of programs and their underlying technology products, which includes looking at key quarterly outcomes, performance metrics, and state of capital projects
  • Participate and drive innovation in the program management domain by identifying new tools, templates, concepts, and techniques that result in improved and transparent program control
  • Manage, coach, and train team members from Digital & Technology or business-facing groups who are part of projects and programs being managed

QUALIFICATIONS

The individual must be highly entrepreneurial and a strategic thinker who can solve today issues as well as build processes for growth. The individual will need to be hands-on and work closely with all levels in the company, including senior management. The person needs to have:

  • 5-10 years of experience in a strategic program management role
  • Previous experience in general or strategic management consulting (e.g. Accenture, McKinsey, etc.)
  • Ability to motivate team members with influence and accomplish goals
  • Proactive in identifying problems early and to prioritize deliverables
  • Good combination of technical and business background
  • Effectively communicate with stakeholders at all levels
  • Self-motivated, smart and quick to learn
  • Interest in, and focus on, customers and passionate about creating good user experiences
  • Willing to travel (likely 20-30%), locally and internationally
  • Excellent project management and organizational skills
  • Excellent written and verbal communication skills
  • Experience in agile software development processes
  • Bachelor's degree (BA/BS) from 4-year college or university with a concentration in Business or Technology-related fields. Master's degree preferred. Minimum 8-years of related experience and 2 or more years of supervisory experience preferred.

WE OFFER

·       A commitment to your career so you can grow with the group

·       An awesome team with whom to collaborate (including great consulting partners)

·       A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)

·       An open source culture/atmosphere that encourages learning and contributing back to the community. We support staying on top of the latest best practices and tools

·       Flexible work schedules and casual atmosphere

·       Paid holidays/vacation

ABOUT OUR TEAM

The Strategic Governance team oversees selected large-scale technology programs of CBRE.  Our mission is to ensure that technology investments are strategically planned out, internal and external clients experience an uplift in day-to-day activities linked to technology, program goals are delivered on-time and on-budget, and more importantly, that value expectations are realized.  We believe that personal growth is equally as important as CBRE’s growth, as the two are, in fact, largely interdependent.  We dream big and want to work on the most interesting real estate questions with great people, leading technology and shared curiosity.