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Customer Success Manager
Identifiant de l’emploi
33321
Publié
19-nov-2021
Gamme de services
Advisory Segment
Type de rôle
Temps plein
Site(s)
Melbourne - Victoria - Australia, Sydney - New South Wales - Australia
Exciting opportunity with our Pacific Digital & Technology team 
Dynamic and fast-paced team with strong client service and commercial focus
Champion collaboration, change and transformation to enable high performing sales teams across Pacific Region
Location: Sydney | Land of the Gadigal people or Melbourne | Lands of the Bunurong Boon Wurrung & Wurundjeri Woi Wurrung people

CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. We are invested in the development and unique needs of our diverse employees and strive to create an inclusive environment that allows our employee to bring their full selves to work. 

Due to growth, we have an exciting opportunity for a Customer Success Manager to enable increased adoption of key products/platforms in the Pacific region (initially focused on our Salesforce CRM platform), establish and lead Communities of Practice, and be responsible for enabling and embedding a digital mindset amongst users. 

Here's what you’ll achieve;

  • Serve as the local technology platform expert and proactively work with and support the business leadership and user groups to drive the adoption of key products/platforms for users
  • Work with business line leaders to drive and accelerate adoption of products/platforms to business lines while building an effective and mutually beneficial client service relationship between business line(s) and the Digital and Technology team
  • Ensure there are clear metrics and measures for technology adoption for business lines in the Pacific region across key products/platforms
  • Develop and lead a community of practice for key products/platforms, and drive a focused learning and development strategy tailored to various roles
  • Design, develop and rollout training for ongoing changes/enhancements and best practices, liaising with the relevant Product/Platform team and ensure Power Users are sufficiently upskilled
  • Support change management activities related to Product/Platform implementations 
  • Partner with relevant stakeholders to communicate product roadmap updates, product releases, and progress on enhancement requests
  • Uncapped opportunities to develop and thrive in a commercial, nimble, and team-oriented work environment with a strong client/customer focus.

About you:

  • 5+ years relevant experience in analysis/development of customer facing projects and technologies in a commercial technology environment
  • Degree in Business, Computer Science, Engineering, or Information Systems
  • Demonstrable technology expertise in Salesforce products (primarily Sales Cloud and Marketing Cloud), Salesforce certification is desirable
  • Experience establishing and leading a community of practice, and track record of leadership in proposing and developing technology and business solutions
  • Strong experience in people leadership and coaching
  • Exceptional analytical and problem-solving skills, high degree of commercial and strategy acumen, attention to detail, and strong sense of accountability
  • Excellent communication and influencing skills, and ability to collaborate and build strong/credible relationships across business units.

What’s in it for you?

People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential. 

We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days. 

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity & inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, & heard. Because when you belong, we all succeed.

We look forward to hearing from you.