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Customer Service Representative - FacilitySource - Remote
Identifiant de l’emploi
40467
Publié
19-nov-2021
Gamme de services
GWS Segment
Type de rôle
Temps plein
Site(s)
Abilene - Texas - United States of America, Alamo - Texas - United States of America, Alton - Texas - United States of America, Amarillo - Texas - United States of America, Arlington - Texas - United States of America, Austin - Texas - United States of America, Bay City - Texas - United States of America, Beeville - Texas - United States of America, Big Lake - Texas - United States of America, Brenham - Texas - United States of America, Brownsville - Texas - United States of America, Bryan - Texas - United States of America, Burleson - Texas - United States of America, Canyon Lake - Texas - United States of America, Carrolton - Texas - United States of America, Cedar Creek - Texas - United States of America, Cedar Park - Texas - United States of America, Cibolo - Texas - United States of America, Cinco Ranch - Texas - United States of America, Cleburne - Texas - United States of America, Colleyville - Texas - United States of America, Conroe - Texas - United States of America, Corpus Christi - Texas - United States of America, Crystal Beach - Texas - United States of America, Cypress - Texas - United States of America, Dallas - Texas - United States of America, Donna - Texas - United States of America, Euless - Texas - United States of America, Fort Worth - Texas - United States of America, Freeport - Texas - United States of America, Gatesville - Texas - United States of America, Grapevine - Texas - United States of America, Greenville - Texas - United States of America, Hockley - Texas - United States of America, Jacksonville - Texas - United States of America, Killeen - Texas - United States of America, La Porte - Texas - United States of America, Lumberton - Texas - United States of America, Marshall - Texas - United States of America, San Antonio - Texas - United States of America

POSITION SUMMARY:

The Customer Service Representative will process facility maintenance work orders efficiently and accurately through our FacilitySource support software while providing excellent customer service to clients and vendors in a team environment.

This role can be home-based anywhere in the state of Texas, pending satisfactory performance and a home office environment with adequate internet access and limited distractions. There may be an occasional requirement to travel to the Arizona office.  Alternatively the position can be based in the office, if preferable.

1st, 2nd, and 3rd shift available!  Multiple schedule options which will include at least one if not both weekend days.

Pay rate: $15.50/hour

DUTIES & RESPONSIBILITIES:


Generates and dispatches service request work orders for completion by vendors or technicians.

Consistently provides a positive, all-inclusive customer experience by “owning” every customer experience focusing on and driving toward superior customer service

Consistently shows commitment toward achieving key performance indicators

Uses critical thinking to solve problems, provide guidance and find solutions for multiple customers

Documents client maintenance issues accurately in a timely and professional manner

Communicates with service providers and client locations to ensure work order status and quotes are accurate

Maintains a positive attitude with peers and while taking accountability for actions

Follows established guidelines for operating procedures, quality, and productivity

Effectively responds to and follows through on commitments with a focus on quick turnaround

Builds a proven track record and reputation for achieving results through an emphasis on detail and follow through


SKILLS & QUALIFICATIONS:

Knowledge, Skills & Abilities:

Accomplishing work in an organized manner according to priorities

Strong attention to detail

Multi-tasking ability to actively listen and type notes simultaneously

Excellent verbal, listening, and written communication skills

Capability of learning and navigating work order software system

Record of outstanding attendance and work performance

Driven and passionate to perform at high levels

Ability to work in a team atmosphere

Computer navigation skills; ability to type 30 WPM--This will be determined through a standard assessment and is required as part of the application process. Applicants can access this assessment here: https://www.ondemandassessment.com/link/index/JB-F6K5YUIDZ?u=154230

EDUCATION & EXPERIENCE:

High school diploma or general education degree (GED) required. 

Minimum two years of related experience.

Dispatching, order processing, customer service or related experience preferred

WHY WORK FOR US:

FacilitySource knows that the best thing we can do to make our clients happy is to make our employees happy.

What We Do

CBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors. CBRE | FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients’ money and get the most out of their facilities, while offering peace of mind. Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world.

Our Culture

Maintaining our facility management solutions starts with our employees. We take the time to foster a unique culture for our employees, one that thrives on innovation, professional development, performance recognition, and creating an enjoyable workplace. Our biggest assets are our employees and we are always looking for ways to support a positive employee experience. Whether it’s through our business casual dress code that includes jeans every day, our recognition programs for performance and new ideas, or our regularly scheduled employee events and activities to get people interacting with each other, we are gladly investing in programs that inspire our employees to achieve their best, make our clients happy, and have fun.

Benefits and Employee Offerings

Our tagline is UP. AND RUNNING. We keep our clients’ facilities running smoothly with our facility support solutions. And, we keep our employees UP. AND RUNNING. By offering a wide variety of professional development courses to enhance job efficiency while promoting professional growth. Come explore the variety of employee benefits including Paid Volunteer Time, 20 days of paid time off in the first year, a variety of medical plans, and an employer matching 401(k).

An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE GWS
CBRE Solutions espaces globales (SEG) travaille avec les clients pour que l’immobilier contribue de manière importante à la productivité et au rendement de l’entreprise. Notre modèle de gestion de compte est au cœur de notre approche centrée sur le client pour offrir des solutions immobilières intégrées. Chaque client se voit confier à un responsable dédié et est soutenu par des ressources régionales et mondiales, tout en tirant parti de la plateforme la plus robuste de l’industrie. CBRE SEG fournit à ses clients des résultats supérieurs constants et mesurables à chaque étape du cycle de vie, dans tous les secteurs et toutes les régions du monde.