Nous savons que certains éléments de ce site sont affichés dans une langue que vous n’avez pas choisie, et nous tenons à nous excuser de cet inconvénient. Sachez que notre équipe travaille d’arrache-pied pour régler la situation dans les meilleurs délais. Entretemps, n’hésitez pas à nous écrire à careers.canada@cbre.com pour une assistance immédiate en français.
Marketing & Community Manager
Identifiant de l’emploi
37063
Publié
19-nov-2021
Gamme de services
Advisory Segment
Type de rôle
Temps plein
Site(s)
Perth - Western Australia - Australia

Hi, we’re Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

What's you're purpose?

The Customer Experience Manager is responsible for delivering an exceptional tenant-customer experience throughout this premium grade asset’s amenity, services and digital interactions. 

This important role will also be responsible for the overall implementation of on-brand communications (with strong emphasis on leasing marketing), customer experience and event activity for the asset. The Customer Experience Manager will work closely with the client, the management team and the wider CBRE team to identify current and future needs of tenants and shape the Customer Experience strategy in line with these requirements. 

A passion for providing exceptional customer service, anticipating unspoken needs and diligently closing the loop on enquiries, will be critical to the success of this role. With the support of the wider team, the Customer Experience Manager will be empowered to inspire moments of delight and collaborate with key stakeholders to enhance relationships and community.

Here's a snapshot of your day?

  • A hands-on role that builds a customer experience strategy and develops and implements a customer engagement program. 
  • Working with the General Manager and Senior Property Manager, develop strong tenant stakeholder relationships with all tenants, understanding their business and what drives their staff engagement to ensure the asset’s tenant engagement strategy is tailored accordingly. 
  • Create communications strategies to support key activities on the events calendar and monitor communication channels and provide analysis/insights to drive engagement
  • Research, plan and create engaging content for digital app aligned to customer engagement program.
  • Create and oversee the events and activations calendar
  • Form strong relationships with the onsite retailers, attaining knowledge of their product and proposition, to provide tailored recommendations to other tenants to help drive sales
  • Assist with the overall performance of the asset by driving customer satisfaction through annual tenant surveys 
  • Establish the required data and analytics needed to develop, implement, and validate Experience Services programs and produce reports to client.
  • Remains informed about developments within the Hospitality Experience industry, and networks with in-company subject matter experts to bring world class solutions. 

Here's some of the strengths you'll need to be successful; 

  • Impeccable standards of professionalism and a commitment to guest service. 
  • The ability to build robust working relationships with clients, colleagues, and visitors.
  • Exceptional written communication skills used to produce, proofread and edit a range of communication materials for different audiences
  • Strong communication skills to respond effectively to the most sensitive issues, write reports, manuals, speeches and articles in an effective and persuasive way to internal and external audiences.

Benefits
  • No weekend work, consistent Monday-Friday office hours.
  • Structured career development in your first month of employment and ongoing, to support you and explore your learning potential and career goals.
  • Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment. 
  • Parental leave which is industry leading.
  • Wellness benefits including, personalised wellbeing programs, counseling and mental health support, discounted health insurance and flexible leave.

Qualifications
  • Tertiary qualified in communications/marketing or business-related discipline
  • At least 5 years experience in communications, marketing or customer experience management
  • Sound understanding of the property industry (Office/Commercial or Retail)
  • Illustrated experience in planning and delivering programmed activities required.
  • Ability to forecast and prepare budgets and conducts financial/business analysis including the preparation of reports. 
  • Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. 
  • Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

We look forward to hearing from you.