Nous savons que certains éléments de ce site sont affichés dans une langue que vous n’avez pas choisie, et nous tenons à nous excuser de cet inconvénient. Sachez que notre équipe travaille d’arrache-pied pour régler la situation dans les meilleurs délais. Entretemps, n’hésitez pas à nous écrire à careers.canada@cbre.com pour une assistance immédiate en français.
Contract Support - 12 months fixed term
Identifiant de l’emploi
25844
Publié
22-jul-2021
Gamme de services
GWS Segment
Type de rôle
Temps plein
Site(s)
Rugby - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Rugby, Warwickshire. This is a 12 month fixed term opportunity to cover maternity leave.  The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES • Providing support to the client and answer calls and emails in a professional and timely manner • Determine the nature, priority of faults based on information provided by the client • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders • Managing the supply chain and drive them to attend within required SLA’s • Driving the engineering team to attend to all callouts within required SLA’s • Raise and assign work orders to relevant resources • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations • Promote and maintain CBRE culture throughout teams • Monitoring calls received from the customer through to call completion and updating records • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s. • Ensure QHSE documentation is maintained and readily available using company systems • Manage system as a key user on site including PPM records, reactives and reporting • Promote and maintain company culture throughout the team • Maintain people records such as new starters, leavers, general staff changes, contact details, etc • Effective communication with all levels of internal teams and external customers • Familiar with daily operations and the specific scope of the contract • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Experience • Experience of a similar customer facing role in a medium-sized business. • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Education • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. • Education to A-Level/HNC standard would be beneficial
CBRE GWS
CBRE Solutions espaces globales (SEG) travaille avec les clients pour que l’immobilier contribue de manière importante à la productivité et au rendement de l’entreprise. Notre modèle de gestion de compte est au cœur de notre approche centrée sur le client pour offrir des solutions immobilières intégrées. Chaque client se voit confier à un responsable dédié et est soutenu par des ressources régionales et mondiales, tout en tirant parti de la plateforme la plus robuste de l’industrie. CBRE SEG fournit à ses clients des résultats supérieurs constants et mesurables à chaque étape du cycle de vie, dans tous les secteurs et toutes les régions du monde.