Avature Support Specialist - Remote
Työnpaikan tunnusnumero
101377
Lähetetty
23-Jan-2023
Palvelulinja
Advisory Segment
Roolin tyyppi
Kokoaikainen
Kiinnostuksen kohteet
Ihmiset / Henkilöresurssit
Sijainti/sijainnit
Remote - US - Remote - US - United States of America
The purpose of this position is to provide talent acquisition operational support to our Talent Acquisition team, along with HR/People team within CBRE. This role is responsible for system process inquiries as well as resolving basic technical or semi-technical issues with our ATS system (Avature).

What you'll do:
  • You will need to problem-solve and troubleshoot all issues. 
  • Provide timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs) utilizing ServiceNow ticketing system
  • You will need to understand the end-to-end recruiting process
  • Support and maintain effective relationships with end users
  • Work independently to identify issues for escalation to management
  • Alert management to emerging trends in incidents, problems, or issues
  • Provide support for the applicant tracking system which includes process and system functionality
  • Work in a virtual team environment - self-motivated & driven
  • Provide efficient, timely, reliable, and courteous service to customers
  • Establish and maintain work priorities in support of multiple team members

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

  • Minimum 2 years of experience supporting recruiting processes
  • Minimum 1-year experience in a technology support role
  • Excellent written and verbal communication skills
  • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
  • Working knowledge of Avature or other applicant tracking and candidate relationship management systems
  • Proficient in MS Word, Excel, PowerPoint, Outlook and ServiceNow

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the People Systems Analyst position is $65,000.00 annually and the maximum salary for the People Systems Analyst position is $80,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.