Application/Dynamics Support Analyst
Työnpaikan tunnusnumero
68242
Lähetetty
30-May-2022
Palvelulinja
Corporate Segment
Roolin tyyppi
Kokoaikainen
Kiinnostuksen kohteet
Digitaali ja teknologia / Tietotekniikka
Sijainti/sijainnit
Warsaw - Mazowieckie - Poland
Application / Dynamics Support Analyst
Location: Warsaw

The successful candidate will be responsible for management and resolution of service requests relating to Microsoft Dynamics. They will form part of the 2nd and 3rd line support team depending on their specific capabilities. They will work, through the service desk, to facilitate the maintenance and repair of our Microsoft Dynamics solution.

Roles and Responsibilities
• Monitor and maintain the Dynamics support queue
• Aim to align response times with team SLA's delivering a consistently high quality of service
• Demonstrate a working knowledge of Dynamics and supporting technology
• Conduct research to fully understand assigned issues
• Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
• Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
• Ensure that support issues they are assigned, and resolutions are documented
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
• Validate which issues require Dynamics support and request redirection of those that do not to the appropriate team
• Carry out additional duties as instructed and agreed by the Dynamics support manager
• In all activities, ensure timely completion of internal processes and mandatory training.
• Debug issues with configuration and code specific to Dynamics AX
• Identify 3rd party supplier of affected code / configuration and direct to them for resolution
• Manage resolution with 3rd parties
• Provide fixes for company specific code and submit for Testing / QA / deployment
• Adaptability to support other applications like MyBuy, Cooper, Peoplesoft and integrations, with appropriate training.

Skills / Experience Required:
• Working knowledge of Microsoft Dynamics AX functional capabilities centered around Finance and Project Management and accounting
• Working knowledge of technical architecture of Microsoft Dynamics AX
• Knowledge of ServiceNow or similar service desk solution
• Some understanding of ITIL processes and their application to support
• Good Written and Verbal Communication
• Good presentation and demonstration skills
• Ability to work under pressure and meet objectives
• Problem Solving
• Polish and English speaking to work in a global support team
• Understanding of SQL / Oracle databases
• Data manipulation, extracting, importing.
• Looking at process and searching out automation through technical solutions or process change
• Code deployments and DevOps experience

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