Quality & Metrics Manager - Remote
ID de la solicitud
Línea de servicio
Advisory Segment
Tipo de función
Tiempo Completo
Dallas - Texas - United States of America


CBRE University (CBREU) is CBRE’s focused and distinct effort to elevate the skills and knowledge of its entire organization through creative and effective learning and development methodologies. We are building a world-class talent investment vehicle that will improve our expertise, brand and culture.

Sr L&D Quality & Metrics Lead is responsible for ensuring that our learning offerings are effectively assessed and analyzed so that CBRE can measure the impact of our investments in learning. These measurements and assessments will help CBRE advance the skills of our people across the organization at all levels and ensure that CBREU's learning programs are delivering the maximum impact to our people.

This role will partner closely with the L&D Leadership Team and broader L&D team in creating the strategy, scope and specific elements of the enterprise wide CBREU measurement and analysis process and systems.


Owns and drives the effective and comprehensive measurement and analysis of our learning & development platforms throughout the organization.

Advises on the development of surveys and measurements that assess CBREU's KPIs. Provides insight to L&D team, cross-functional partners, stakeholders and business managers on best practices to optimize learning and learning experience products.

Accountable for working with the Talent Management team in understanding the people strategies and development needs of the organization to help benchmark key data sets around performance improvement, talent attraction and retention, etc.

Identifies the best external resources to develop and deliver the necessary tools and analysis. Develops recommendations on how to best measure the effectiveness of our projects, processes and programs.

Responsible for defining the metrics and ROI that we will measure to ensure we deliver quality results and so that we can establish a continuous improvement methodology leveraging this expertise.

Collaborates with the CBREU operations team and the broader learning team on measuring programs and outcomes.

Proactively partners with the broader L&D team to understand the different business segment performance priorities and helps shape the measurement metrics necessary to properly evaluate the effectiveness and performance of all major learning products used by those businesses.

Plans and executes measurements and surveys throughout the organization.

Coordinates and is accountable for the timely, complete and high-quality analyses of the hard and soft data points extracted from the measurement tool.

Provide regular reporting and accountability on KPI’s and ROI of the QM processes to help drive business decisions and identify areas of strength and opportunities for improvement.

Analyze survey results and develop insights and recommendations. Shares findings and collaborates with key stakeholders to address issues.

Performs other duties as assigned.


No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers.  May lead project teams and/or plan and supervise assignments of lower level employees.




No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance and/or training to coworkers.  May lead project teams and/or plan and supervise assignments of lower level employees.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) from 4-year college or university or comparable combination of education and experience.

Minimum of 3 years of learning & development experience or related experience required.

Statistics or data analytics experience a plus.





Excellent written and verbal communication skills.  Strong organizational and analytical skills.  Ability to provide efficient, timely, reliable and courteous service to customers.  Ability to effectively present information.  Ability to provide excellent internal and external customer service.  Strong interpersonal skills.  Ability to write reports, manuals, speeches and articles using distinctive style. Ability to work effectively with key employees, top management, and client groups to take desired action.


Requires advanced knowledge of financial terms and principles.  Ability to calculate intermediate figures such as percentages, discounts and commissions.  Conducts advanced financial analysis.


Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


Advanced-level knowledge of computer software and hardware, (i.e. Microsoft Office Suite Products) and MS SharePoint.

Storytelling with data and skill in creating executive-level presentations.

High attention to detail to ensure assessments/survey process administration excellence.

Gathers and uses data to inform decision-making and persuade others. Works effectively in an unstructured environment requiring new perspectives and creative approaches. 

Enthusiastic about the opportunity to build this capability, which requires comfort with toggling between managing basic reporting needs while also building a foundation which allows CBREU to automate and deliver self-service tools and dashboards to allow for more sophisticated analyses.

Must have excellent communication skills, specifically in working with end users to define their reporting & analytics needs. 


Decisions made with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.