Guest Relation - Concierge (Banking @ Raffles Place)
ID de la solicitud
10024
Publicado
29-04-2021
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
Singapore - '- - Singapore
Job Overview
This position is responsible for the delivery of Workplace Experience and Hospitality Services for clients, where offered, including administrative support as needed. Provide a “Warm Welcome” for all internal and external guests paired with unparalleled personalized service. 

Overall Responsibility 
 
The Guest Relations Host is responsible for establishing a warm, welcoming and professional atmosphere for all clients. The Guest Relations Host will be the first point of contact for visitors to the area, making them feel comfortable, anticipating their needs and aid when required. The position will help to coordinate the efforts of everyone within the Property division, engaging with employees and delivering “best in class” service at all times.

Qualifications
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Minimum 1-2 years’ experience of working at the Front of House within a Corporate or Hotel environment  
  • Experience of working within a demanding fast paced environment involving high levels of customer care 
  • Experience of working within a team and desiring to provide a “best class” service  
  • Strong customer service skills 
  • Professional telephone manners together with excellent verbal and written communication skills 
  • Proficiency in MS applications 
Skills/Requirements

COMMUNICATION SKILLS  
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanour.  Ability to assess circumstances, empathize and offer help. 
 
FINANCIAL KNOWLEDGE  
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages. 
 
REASONING ABILITY  
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. 
 
OTHER SKILLS and/or ABILITIES  
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications.  
 
Best candidates will have a genuine interest in in anticipating and serving the needs of others.  A warm demeanour and desire to collaborate with others is key. 

Main Duties & Responsibilities 

1) Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles. 
2) Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement). 
  • Ensure regular inspections of the floors owned by the GRH, including the meeting rooms, focusing on cleanliness, tidiness is performed 
  • Ensure any furniture, fixtures & equipment faults identified are reported to Facilities Helpdesk to ensure prompt resolution 
  • Ensure locker allocation and agree with business on the ongoing management model (by FRM/GRH or business – not both) 
  • Assist to check if daily Security sweeps in a flexible working environment area has been performed as scheduled 
  • Ensure centralised utility room supplies of stationery & printer toner are stocked with required items 
  • Ensure shared office space, meeting room and collaboration areas are clean and tidy. 
  • Ensure desk hygiene wipes are provided and replenished when needed. 
  • Ensure vending areas and pantry areas are always appropriately stocked with required items. 
  • Ensure the pantry areas are always kept clean and dry. 
  • Ensure prompt clean-up of un-cleaned dirty cups and utensils that are stacked up at the sink and within pantry / breakout areas. 
  • Ensure no out-dated notices and posters within pantry or breakout area. 
  • Ensure no unauthorized white goods and portable electronic appliances are used at the pantry or collaboration area to include desk/work
  • areas. 
  • Management, replenishment and maintenance of pantry provisions 
3) Champions the end-user experience in any Flexible Working environment; supporting & owning its expected outcomes  
4) Protects the privacy and security of the clients, colleagues and the bank’s confidential information and assets by ensuring the bank’s security access control policies & procedures are adhered to  
5) Assists the Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.   
6) Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. 
7) Ensures client and company materials comply with client and company brand guidelines.  
8) Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested. 
9) Ensures safety standards are met by those delivering workplace experience services; whether company employees or thirdparty service providers 
10) Performs other duties as assigned 

Performance Contributions
Please note that you will be appraised and assessed using the Performance Development Review (PDR). 
The performance contribution should at least meet the following: 
 
1) Job knowledge 
2) Ability of work 
3) Quantity of work 
4) Judgment 
5) Dependability 
6) Attendance 
7) Safety and care of equipment 
8) Attitude and relationship 
9) Personal development 
10) Personal appearance 

All duties and requirements are essential job functions.  This job description in no way states or implies that these are only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.