For Pooling - L&D Trainer (Shared Services)
ID de la solicitud
40328
Publicado
18-Nov-2021
Ubicaciones
Makati City - National Capital Region - Philippines
Reporting to: Head of Center of Excellence

Job Summary 
The Center of Excellence Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires & operations. The trainer will focus on teaching soft skills like negotiation and problem-solving. Ultimately, will make sure our resources develop their skills and successfully address customer’s needs. 

Primary Responsibilities include but are not limited to the following:
  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about domain and soft skills
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. weekly, monthly or quarterly)
  • Ensure new hires & resources take on basic soft skills courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for COE resources
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material
Required Knowledge and Skills
  • Work experience as a Customer Service Trainer or similar role
  • Knowledge of Learning Management Software
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • Additional certification in training is a plus
  • Willing to work on any shift depending on business needs 
  • Willing to be assigned at M1 Tower Buendia, Makati
Qualifications and Education
  • BS degree in Education, Human Resources or relevant field
CBRE GWS
CBRE Global Workplace Solutions (GWS) trabaja con los clientes para hacer que los bienes raíces sean un aporte de contribución significativo para la productividad y el rendimiento de la organización. Nuestro modelo de gestión de cuentas es la base de nuestro enfoque centrado en el cliente para ofrecer soluciones integradas de bienes raíces. A cada cliente se le confía un líder dedicado y cuenta con el respaldo de recursos regionales y globales, aprovechando la plataforma más robusta de la industria. CBRE GWS ofrece resultados consistentes y notablemente superiores para nuestros clientes en cada etapa del ciclo de vida, y en todas las industrias y geografías.