Customer Services Representative (Laboratory support/ Business Services Clerk)
ID de la solicitud
25727
Publicado
22-Jul-2021
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
Gaithersburg - Maryland - United States of America
JOB SUMMARY  

Under general supervision, performs basic service functions that support the customer’s research and development community.  Will provide administrative support to critical functions related to the planning & scheduling activities and performance of preventative maintenance and reactive repair work orders. 




ESSENTIAL DUTIES AND RESPONSIBILITIES  

Responsible for acting in accordance with appropriate client and CBRE company policies and procedures. Complete all required training.

Provide administrative and data entry support in the lab.

Escort vendors and contractors inside in the lab.

Collaborate with technicians for annual asset inventories.

Review and Perform video editing on training videos.

Respond to client inquiries by connecting appropriate subject matter experts with customers to resolve/answer concerns.  

Provide support for shipping and receiving.

Performs other duties as assigned.




SUPERVISORY RESPONSIBILITIES  

No formal supervisory responsibilities in this position.  Provides informal assistance such as technical guidance, and/or training to coworkers.



QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




EDUCATION and EXPERIENCE  

High School Diploma or general education degree (GED) required. 

Associate degree in a technical field preferred but not required. 

Related experience or equivalent work experience highly desirable.




CERTIFICATES and/or LICENSES  

None required



COMMUNICATION SKILLS  

Strong written and verbal skills. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Anticipates others’ needs for information and ensures that the format of information meets the needs of the recipient.



INTERPERSONAL SKILLS  

Ability to work well with other employees, lab personnel, 3rd Party Service Providers’ and all levels of management.



REASONING ABILITY  

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Understanding of when to ask questions. Requires basic analytical skills.


OTHER SKILLS and ABILITIES  

Experience and competency with various computer applications (i.e., Microsoft Word, Microsoft Excel, database management applications, etc.). Ability to learn and become proficient with CMMS and reporting applications

Ability to work independently or in teams. Consciences, self-starter requiring limited direction to achieve desired outcomes.



SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.