Workplace Experience Coordinator
ID de la Vacante
136772
Publicado
17-Sep-2023
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
Seattle - Washington - United States of America

JOB SUMMARY 

Host is a service line of CBRE, the world's largest commercial real estate organization. We offer a comprehensive benefits package, 401k, and other extraordinary perks such as career growth and longevity! Our mission is to increase individual well-being, personal efficiency and interpersonal effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. 

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; premier customer service training and certification; and a powerful, enterprise-grade technology platform. 

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

An additional requirement for this role is the ability to align with vaccinations and safety protocols in a Healthcare environment. 

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

The Workplace Experience Coordinator role is at the forefront of delivering a positive, world class office experience as a cultural ambassador, community advocate and service leader.

As part of a “front-of-house” team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services.


DUTIES & RESPONSIBILITIES

- You will greet employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.

- You will coordinate and support delivery of workplace services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

- Maintain awareness of the workspace. Submit janitorial and maintenance work orders as needed.

- Respond to customer requests and complaints with accurate and detailed information according to specific request. 

- Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Acquire appropriate assistance and makes appropriate notifications. 

- Maintain records of vendors proof of insurance and confirm contractual documentation is received. Collaborates with vendors and employees. 

- Deliver orientations, tours of facilities, instructions on how to submit a work order, supply storage, amenities and software ordering.



QUALIFICATIONS

- HS Diploma or GED required.

- A minimum of 1 year of front desk, concierge, customer service or other hospitality experience preferred.

- Open and flexible work schedules.

- Ability to comprehend and interpret instructions, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.

- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.

- Apply a high level of attention to detail as well as strong verbal and written skills.

- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

- Ability to understand and carry out general instructions in standard situations and address problems. 

- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs. 

CBRE is an equal opportunity employer that values diversity. We have a long-standing dedication to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).


NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

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