Sr Digital & Tech Manager
ID de la Vacante
33789
Publicado
29-Nov-2021
Línea de servicio
Advisory Segment
Tipo de función
Full-time
Ubicaciones
Richardson - Texas - United States of America
JOB SUMMARY  

Directly oversees a team of technology professionals and projects focusing on information systems activities, including design, development and administration of applications or operation of voice, network, server, and desktop environments. Manages multiple projects or initiatives. Assists in the development of information system strategies. Proactively identifies areas for improvement and initiates the appropriate action.


ESSENTIAL DUTIES AND RESPONSIBILITIES  

Manages, coaches, and trains a team of Digital & Technology staff and oversees multiple projects.

Documents procedures and standards. Identifies where procedures are not aligned with CBRE or audit standard controls.

Provides tiered digital & technology support for end users. Troubleshoots technical problems such as application performance issues or network connectivity problems. Gathers and reports on support metrics in order to identify trends that warrant attention.

Supports and maintains applications, networks, and devices. Works with vendors to deliver updates, resolve issues, and manage the product lifecycles.

Researches and designs application development, infrastructure, or service standards.

Serves as the digital & technology liaison for the area of responsibility, primarily for internal clients.

Responsible for developing and executing multiple, simultaneous project plans. The scope of projects are small to large.

Oversees digital & technology work orders and service contracts and ensures issues are resolved.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES  

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training, including 2-3 years of management level experience.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


FINANCIAL KNOWLEDGE  

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.


REASONING ABILITY  

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


OTHER SKILLS and ABILITIES  

This person will be managing a team of 25-30 Level 1 and 2 Support Analysts for SalesForce, so technical SalesForce experience is preferred. 

Strong client facing and stakeholder management skills preferred. 

Experience in an Enterprise environment (ideally in a global organization) is preferred.

An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing


SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.


CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.