Avature Support Specialist - Remote
ID de la Vacante
101377
Publicado
23-Ene-2023
Línea de servicio
Advisory Segment
Tipo de función
Tiempo Completo
Ubicaciones
Remote - US - Remote - US - United States of America
The purpose of this position is to provide talent acquisition operational support to our Talent Acquisition team, along with HR/People team within CBRE. This role is responsible for system process inquiries as well as resolving basic technical or semi-technical issues with our ATS system (Avature).

What you'll do:
  • You will need to problem-solve and troubleshoot all issues. 
  • Provide timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs) utilizing ServiceNow ticketing system
  • You will need to understand the end-to-end recruiting process
  • Support and maintain effective relationships with end users
  • Work independently to identify issues for escalation to management
  • Alert management to emerging trends in incidents, problems, or issues
  • Provide support for the applicant tracking system which includes process and system functionality
  • Work in a virtual team environment - self-motivated & driven
  • Provide efficient, timely, reliable, and courteous service to customers
  • Establish and maintain work priorities in support of multiple team members

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

  • Minimum 2 years of experience supporting recruiting processes
  • Minimum 1-year experience in a technology support role
  • Excellent written and verbal communication skills
  • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
  • Working knowledge of Avature or other applicant tracking and candidate relationship management systems
  • Proficient in MS Word, Excel, PowerPoint, Outlook and ServiceNow

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.