Mail Services Manager
ID de la Vacante
110444
Publicado
17-Mar-2023
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Ubicaciones
Hong Kong - Hong Kong
JOB SUMMARY 

The Mail Services Manager oversees multiple mail services teams and directs employee management for mail services staff at Host-supported locations. This individual makes budgetary recommendations and confirms that mailroom budgets and financial goals are achieved, in addition to creating plans for operations and cost estimates for supplies, services and personnel. The Mail Services Manager also develops training methods for the use of company equipment and vehicles to guarantee safety and efficiency.  

The individual in this role also works with business leaders and other Host-affiliated managers to see that goals are met and conflicts are resolved to ensure effective mail services operations for Host and our clients.

DUTIES & RESPONSIBILITIES

  • Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.  t of talent, performance management, etc.)
  • Ensures that mailroom savings goals are met and adhere to approved budgets.  
  • Develops operating plans and cost estimates for personnel, equipment, vehicles, services, and supplies.  
  • Develops short and long range plans to upgrade automation, technology and equipment and maintain state-of-the-art operations. 
  • Plans, coordinates, schedules and reviews mail service schedules
  • Develops training methods for efficient and safe use of equipment and vehicles
  • Acts as liaison with business leaders, department managers and other internal and external clients to forecast workload demand, project deliverables and resolve any conflicting priorities.
  • Performs other duties as assigned.

QUALIFICATIONS

  • High School diploma required. Bachelor's degree (BA/BS) preferred. Minimum of 6 years related work experience in warehouse, shipping and receiving. Experience within Mail Services preferred
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
  • Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
  • Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
  • Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications.
  • Ability to use computer system to record materials received and shipped.

SCOPE OF RESPONSIBILITY  

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
QUALIFICATIONS

High School diploma or GED equivalent required. Bachelor's degree (BA/BS) from four year college or university preferred. Minimum of 6 years related work experience in warehouse, shipping and receiving. Experience within Mail Services preferred

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor.  Ability to assess circumstances, empathize and offer help.

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite, handheld mobile technologies, and applications.

Ability to use computer system to record materials received and shipped.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.

SCOPE OF RESPONSIBILITY  

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

SAFETY

  1. Complete at a satisfactory level all required and assigned HSE training
  2. Follow all activity policies and procedures, including all HSE related requirements at all times
  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  4. Report any condition which you feel could result in an accident or injury and / or stop work if required 

As a Manager:

While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: 

  1. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
  2. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
  3. Support stop work authority when it is exercised in good faith 
  4. Communicate any / all potential workplace hazards and workplace procedures 
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