Lead Contract Support
ID de la Vacante
Línea de servicio
GWS Segment
Tipo de función
Tiempo Completo
Slough - England - United Kingdom of Great Britain and Northern Ireland
Job Title: Lead Contract Support
Business Sector: Data Centre Solutions
Location: Slough, UK
Reporting to: Account Manager


CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

To provide exceptional customer service and a comprehensive operational, financial and administrative service through leadership of the Contract Support Team on contract. It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.

Key Tasks


  • To act as an initial point of escalation to assist with the control of all financial and commercial aspects of contracts, maintaining overall responsibility for the standards maintained across the contract.
  • To assist and manage the Contract Support in the production of supporting financial information.
  • Build and develop relationships with key business and account stakeholders. 
  • Management of the account invoice pool in collaboration with the Contract Support and Business 
  • Unit Lead Contract Support
  • Assist the Account Manager with account forecasting Forecast 
  • Proactively manages Maintenance PO’s and ensure all PO’s are created accurately and in a timely manner.
  • Attend and actively participate in monthly Contract Review meetings.
  • To undertake general office duties relating to the contract including:
  • Correspondence and filing
  • Minutes of meetings where required
  • Preparation of reports and documentation
  • Updating of electronic records via CAFM System and CBRE electronic systems
  • Material ordering and administration
  • Subcontractor's administration
  • Supporting the Account Manager with Procurement on the account including selection of suppliers, review of suppliers and liaison with the Divisional Procurement Manager.


  • Support the preparation, delivery and actively participate in monthly Contract Reviews
  • Support the Contract Support with collating timesheets from engineers, chasing and checking quality of data
  • Support the Account Manager with S1 / O1 reviews as required
  • Ensure timely and accurate completion of the account Subcontractor Schedule
  • Responsible for accurate and timely applications for billing are completed for all Maintenance & Extra Works, ensuring Contract Support completes required paperwork
  • Line management responsibility for the Contract Support, ensuring creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's 
  • Raising purchase orders in the absence of the Contract Support and ensuring that purchase orders are updated when changes are required.
  • Support and drive the review of open Purchase Orders.
  • Drive high quality financial performance to influence P&L result.


  • Build a Contract Support Team and ensure team is effectively utilised. 
  • Lead and develop a Contract Support, providing the necessary training and development to ensure effective delivery. 
  • Lead the team performance through motivation and commitment. 
  • Provide knowledge and understanding to coach and support others. 
  • Hold Contract Support Team Meetings to share business updates and best practice.
  • Assist in conducting appraisals annually.
  • Culture carrier and promotes best practice.
  • Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
  • 1-2-1 calls with CS
  • Provides coaching, training and support to new and existing contract support in the
  • contract (e.g. A Super user for Dynamics, WebQuote) 
  • Overtime and expenses

Building relationships

  • Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance.
  • Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. 

Processes, Procedures and Reporting 

  • To maintain, manage and update both manual and computer records via the site CAFM system relating to areas of which CBRE are responsible.
  • To support the Account Manager with the management of on site QHSE culture, reporting and initiatives Supplier Reviews, and management of key Vendor personnel
  • Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge.
  • Ensure company policies and procedures are adhered to consistently throughout the Contract and Contract Support Team. 
  • To drive the site statutory and contractual compliance.
  • Demonstrate knowledge of procedures and processes and deliver these to the required standard. 
  • Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.


  • Hold academic passes with at least GCSE 
  • Maths and English or equivalent.
  • Higher educational qualifications to ‘A’ level (or equivalent)


  • Highly computer literate
  • IT Skills to achieve key tasks and give the business a sound reporting base. 
  • Superior written and verbal communication skills with strong oral presentation skills.
  • Capable of working in a matrix environment.
  • Organised and open to new ways of working to challenge inefficiencies
  • Customer focus skills with a passion for customer service. 
  • Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
  • Self-motivated and ambitious
  • Results/ task orientated, with attention to detail and accuracy
  • Excellent time management and organisational skills
  • Commitment to continuous improvement


  • Thorough understanding of business and customer-facing environments. 
  • Understands the requirements of operating in a contract environment


  • Previous experience of a service industry role
  • Been a part of a high-performing team. 
  • Management skills to maximise the performance of staff working directly for them and others


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.